WalkMe™

Customer Success Manager

WalkMe™

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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About the role

  • Serve as the trusted point of contact for WalkMe’s portfolio of Enterprise customers throughout the lifecycle.
  • Build relationships with decision-makers and economic buyers to uncover business needs and priorities.
  • Ability to understand customer requirements, identify, up-sell and cross-sell opportunities to deepen penetration of WalkMe solution within the customer environment.
  • Proactively engage each account to identify risks and to ensure that every WalkMe functionality and offering is being leveraged, maximizing the value of each WalkMe subscription.
  • Work cohesively with professional services and sales to define project deliverables and customer’s ongoing service package needs.
  • Own and establish creative ways for WalkMe to increase renewals and drive long-term customer success.
  • WalkMe のエンタープライズ顧客のポートフォリオのライフサイクル全体を通して、信頼される窓口としての役割を果たします。

Requirements

  • 3+ years of relevant Customer Success / Account Management / Project Management and Consultant experience, with Fortune 500 organizations.
  • Demonstrates high competency in sales discovery methodologies and strategic value and ROI discussions.
  • Strong commercial and technical aptitude can confidently discuss technical aspects alongside commercial negotiations.
  • Relationship management internally to establish resource needs.
  • Ability to design pricing strategy and articulate commercial aspects of the agreement.
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
  • Knowledge and experience of web application, CSS and HTML.
  • Natural proactive nature who works to curb reactive behaviors and go above and beyond the call of duty but approaches all situations with and empathetic and patient manner.
  • Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities is preferred.
  • Highly data-driven with a commitment to process. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.
  • Team player with the highest level of integrity. This is a WalkMe core value.
  • Native level in Japanese and business level English.
  • Must be in the office 3 times a week.
Benefits
  • At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business.
  • We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementProject ManagementSales Discovery MethodologiesWeb ApplicationCSSHTMLPricing StrategyTechnical AptitudeData-Driven
Soft Skills
Relationship ManagementStrategic ThinkingTactical ExecutionCustomer SatisfactionProactive NatureEmpathyPatienceTeam PlayerIntegrityCommunication