Walker Sands

Vice President, Account Management

Walker Sands

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $137,500 - $165,000 per year

Job Level

Lead

About the role

  • Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager.
  • Works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals.
  • Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams.
  • Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices.
  • Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities.
  • Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts.
  • Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services).
  • Produce and present client-facing reports that demonstrate the business value of our programs to clients.
  • Identify opportunities for account growth, cross-selling, and upselling while maintaining strong client satisfaction.
  • Collaborate with the head of Client Services to establish and achieve departmental goals, ensuring alignment with agency objectives.
  • Provide department leadership including: managing utilization for those in the coaching tree, contributing to department process improvement and innovation, and shaping department training to elevate the skillsets of account management staff.
  • Coach junior Client Services team members, including Associate Account Directors, Account Directors and Senior Account Directors, while overseeing a broader team of up to 15 team members.
  • Inspire, mentor and motivate team members to produce great work and develop expertise.
  • Lead and mentor cross-functional teams on key accounts, ensuring seamless collaboration and outstanding results.

Requirements

  • At least 12-15 years leading client accounts in a marketing, PR and/or creative agency.
  • Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopes.
  • Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape.
  • Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts.
  • Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure.
  • Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts.
  • Strong financial acumen with experience managing client budgets, profitability, and utilization metrics.
  • Ability to work under pressure and manage multiple priorities simultaneously.
  • Proficiency in project management tools and software.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communication skills.
Benefits
  • Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
  • Employer-matched 401(k) and access to financial planning services.
  • Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
  • Mix of in-office and remote work, with tools to stay connected across teams.
  • Celebrate five years with a two-week sabbatical and a $2,000 gift.
  • Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
  • Clear career paths, mentorship programs, and learning events to help you grow professionally.
  • Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementintegrated marketingbusiness developmentfinancial acumenbudget managementnegotiationproject management
Soft Skills
leadershiprelationship managementcommunicationmentoringteam collaborationstrategic advisingproblem-solvingpresentation skillslistening