Customer Success Executive – B2C

Walker Fraser Steele Chartered Surveyors

full-time

Posted on: 1/18/2026

Location Type: Remote

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About the role

Develop and execute strategies to grow revenue within individual accounts
Build, maintain and grow strong relationships with B2B clients
Guide new clients through onboarding, ensuring smooth implementation and understanding of our services
Track client health metrics, usage data, and feedback to identify risks and opportunities for improvement
Act as the first point of escalation for client queries and issues, ensuring timely resolution and maintaining service excellence
Identify additional opportunities within existing accounts, supporting revenue growth and client retention
Work closely with internal teams to deliver seamless service and resolve client queries efficiently
Prepare regular performance reports and insights for clients and internal stakeholders, highlighting trends and recommendations

Minimum 2–3 years in B2B Customer Success, Account Management, or a similar client facing role with a focus on revenue growth
Demonstrated track record of growing accounts and achieving revenue targets
Strong proactive communication and relationship-building skills, with the ability to influence and negotiate effectively
Highly organised, detail-oriented, and confident using technology and CRM systems and data-driven performance monitoring
Ability to manage multiple priorities in a fast-paced environment
Proactive, problem-solving mindset with strong business acumen
Background in property, surveying, or financial services (not essential)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B Customer SuccessAccount Managementrevenue growthperformance reportingdata-driven performance monitoring

Soft Skills

proactive communicationrelationship-buildinginfluencenegotiationorganiseddetail-orientedproblem-solvingbusiness acumen