Walker Fraser Steele Chartered Surveyors

Operations

• Managing, developing, coaching, mentoring and motivating a team of operational surveyors and graduate trainees.
• Promoting and creating a high performance culture within the region.
• Ensuring compliance with quality standards.
• Contributing to the operational strategy of the business.
• Supporting operational surveyors to deliver a high level of service delivery.

Area Operations Manager

Manager

• Maintain and enhance e.surv’s outward facing contact for lenders​. Attend lender meetings​. Deliver regular presentations at lender and regional conferences.​ Supporting lender clients with technical guidance and their individual policy requirements Monitor and react to industry news/policy changes​. Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the housing market. Create and issue regular guidance to external clients. ​ Support Strategic Relationship Managers as requested.​ Support testing of new workflows, mapping and new technologies. Answer technical queries within SLA agreement. Support Learning and Development in creating learning material for lender compliance​. Have an understanding of Audit & Quality compliance. Input on contract renewals/tenders. Support internal risk reports and dashboards used across the business. Become a Subject Matter Expert for your allocated lenders​. Contribute to quarter end, month end and key milestone reporting. Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management​. Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.

Area Operations Manager

Technical Surveying Manager