Walker & Dunlop

Analyst

• Input and model multifamily property data and prepare Narrative Packages for Fannie Mae, Freddie Mac, and other capital sources
• Upload and manage quote packages within DUS Gateway and Freddie Mac OUS systems
• Track and organize all quotes presented to clients, including maintaining a comprehensive debt matrix
• Assist the production team in tracking deals throughout underwriting
• Prepare Transition Memos for all deals upon execution of a signed application
• Participate in kick-off meetings with producers, underwriters, and closers for loans under application
• Serve as a liaison between production, underwriting, and closing teams throughout the transaction lifecycle
• Maintain, manage, and update the team pipeline report
• Ensure deal information in Salesforce is accurate and reflects current deal status, including completing lost-deal reporting
• Mine client SREOs for potential refinance opportunities
• Support marketing efforts, including drafting press releases, creating deal tombstones, and coordinating with W&D Marketing on client events
• Interface with clients, mortgage brokers, lenders, and other transaction participants
• Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, sometimes in conjunction with travel
• Travel as required for industry events, client meetings, and property inspections or tours
• Perform other duties as assigned

Production Analyst

Sales

• Co-own the Salesforce roadmap and quarterly OKRs with the VP, CRM Strategy & Solutions; translate strategy into delivery plans and manage cross-team dependencies.
• Lead execution across multiple initiatives and departments, ensuring predictable sprint delivery, scope control, and on-time outcomes for complex programs.
• Measure and improve platform health and delivery performance by defining/monitoring KPIs, identifying bottlenecks, reducing cycle time, and increasing release confidence.
• Proactively manage delivery and technical risk, escalating early and negotiating trade-offs while protecting quality, security, and long-term platform sustainability.
• Oversee architecture and solution design across declarative and programmatic development to ensure scalable, performant, maintainable solutions.
• Drive engineering excellence and continuous improvement through standards, reusable patterns, reference architectures, code quality practices, and resiliency upgrades.
• Own CI/CD and release management maturity across multiple orgs, including branching strategy, automated validations/tests, approvals, and rollback planning.
• Establish and enforce platform governance and security controls (access policies, role hierarchy, sharing model, permission sets, data quality, and environment strategy).
• Troubleshoot and resolve complex platform and integration issues and evaluate/adopt technologies and practices that improve speed, quality, and security.
• Lead cross-functional planning and communication, removing blockers and clarifying ownership across teams; ensure PRDs/TDDs receive timely, actionable feedback through design reviews, Tech Talks, and postmortems.
• Partner with product owners and stakeholders to refine requirements, manage scope, and deliver value across concurrent initiatives.
• Lead, mentor, and develop Salesforce engineering teams (developers/admins) across Sales and Service Cloud orgs; set expectations, coach performance, enforce accountability, and build inclusive teams with strong hiring and succession plans.
• Perform other duties as assigned.

Production Analyst

AVP, Salesforce Development Manager