Walker & Dunlop

Operations Analyst

Walker & Dunlop

full-time

Posted on:

Location Type: Office

Location: Bethesda • Maryland • Massachusetts • United States

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About the role

  • Support the evaluation and documentation of commercial off-the-shelf (COTS) software used across the organization, with an emphasis on enterprise-grade, company-wide tools.
  • Conduct hands-on testing of AI-enabled platforms, including ChatGPT and other LLM-based tools, to assess features, limitations, risks, and practical business use cases.
  • Document findings, recommended use cases, constraints, and open questions in clear, structured formats for WDTech leadership and business stakeholders.
  • Assist in maintaining COTS inventories, usage guidelines, decision logs, and reference materials.
  • Support the creation of enablement materials such as FAQs, internal guides, demos, and “what’s new” summaries for new or updated tools.
  • Assist with coordinating implementation and rollout activities under the direction of the WDTech Operations team.
  • Monitor trends in enterprise software, AI models, and AI product features, and share relevant insights with the team.
  • Partner with teammates, vendors, and internal stakeholders to support tool adoption and ongoing improvement.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s degree in computer science, data science, information systems, engineering, business analytics, or a related field.
  • Relevant experience in technology, analytics, or AI-enabled tools preferred.
  • Hands-on experience using ChatGPT and other large language model (LLM)–based tools through coursework, academic projects, internships, or self-directed learning.
  • Experience applying AI tools to real-world problems, such as academic or capstone projects, workflow automation, analysis, or decision support.
  • Familiarity with enterprise or team-based software environments, including productivity platforms, collaboration tools, analytics tools, or automation technologies.
  • Exposure to foundational concepts related to data privacy, security, and responsible AI use in academic or professional settings.
  • Applied understanding of large language models, including probabilistic outputs, prompt sensitivity, and common limitations such as hallucinations.
  • Experience crafting and refining prompts to achieve different outcomes (e.g., analysis, summarization, comparison, drafting).
  • Ability to critically evaluate AI-generated outputs and determine when results are reliable, incomplete, or inappropriate.
  • Awareness of data sensitivity, privacy considerations, and responsible AI use in enterprise environments.
  • Strong analytical and problem-solving skills, with the ability to assess new tools and features thoughtfully.
  • Ability to document findings and explain technical concepts clearly to both technical and non-technical audiences.
  • Comfort working in fast-evolving technology environments where tools and features change frequently.
  • Strong attention to detail, sound judgment, and follow-through.
  • Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
  • Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.
Benefits
  • Up to 83% subsidized medical payroll deductions
  • Competitive dental and vision benefits
  • 401(k) + match
  • Pre-tax transit and commuting benefits
  • A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
  • Paid maternity and parental leave, as well as other family paid leave programs
  • Company-paid life, short and long-term disability insurance
  • Health Savings Account and Healthcare and Dependent Care Flexible Spending
  • Career development opportunities
  • Empowerment and encouragement to give back – volunteer hours and donation matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-enabled toolsChatGPTlarge language modelsworkflow automationdata analysisprompt craftingdata privacysecurity conceptsCOTS software evaluationenterprise software
Soft Skills
analytical skillsproblem-solving skillscommunication skillsattention to detailownershippatienceteam collaborationcritical evaluationadaptabilityjudgment