Walgreens Boots Alliance

Call Center Representative

• Handle incoming customer calls, emails, and chat messages with a friendly and empathetic approach
• Identify and resolve customer issues efficiently and effectively
• Escalate complex problems to appropriate departments when necessary
• Maintain accurate records of customer interactions and follow-up actions
• Collaborate with team members to share knowledge and best practices
• Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates
• Stay updated on company policies, products, and services to provide accurate information to customers
• Participate in ongoing training and development programs to enhance customer service skills

Call Center Specialist