Program Performance Specialist
Working Solutions
Call Center Specialist
Walgreens Boots Alliance
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle incoming customer calls, emails, and chat messages with a friendly and empathetic approach
- Identify and resolve customer issues efficiently and effectively
- Escalate complex problems to appropriate departments when necessary
- Maintain accurate records of customer interactions and follow-up actions
- Collaborate with team members to share knowledge and best practices
- Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates
- Stay updated on company policies, products, and services to provide accurate information to customers
- Participate in ongoing training and development programs to enhance customer service skills
Requirements
- Excellent verbal and written communication skills with a focus on clarity and empathy
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and CRM systems
- Demonstrated ability to multitask and manage time effectively in a fast-paced environment
- Self-motivated with the ability to work independently in a remote setting
- Previous experience in customer service or call center environment
- High school diploma or equivalent required; customer service certification a plus
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service softwareCRM systems
Soft skills
verbal communicationwritten communicationempathyproblem-solvingattention to detailmultitaskingtime managementself-motivation
Certifications
customer service certification
