First point of contact for all IT matters in daily operations – working closely with an international IT team
Ensuring the smooth operation of workplace technologies, telephony and mobile devices
Professional handling of support requests via a ticketing system – from logging to sustainable resolution
Close coordination with 2nd- and 3rd-level support for more complex issues, including transparent communication with users
Hands-on support in Windows environments, particularly for Microsoft Office applications and modern conference and AV (media) technology
Management of user accounts and permissions, as well as independent installation and configuration of software
Active participation in engaging IT projects and responsibility for IT inventories and lifecycle management of IT equipment

Requirements

Solid IT knowledge acquired through completed vocational training, a comparable qualification or several years of practical experience in IT support
Confident handling of Windows environments, Microsoft 365, VPN solutions and document management systems
Strong troubleshooting skills for hardware and software issues on desktop systems as well as iOS and mobile devices
Ideally, experience with firm-specific applications such as Intapp or comparable systems
Good knowledge of network technology and professional experience with common ticketing systems
High service and solution orientation, structured way of working and enjoyment of dynamic ad-hoc requests
Team-player mindset, flexibility and strong communication skills – fluent in German and English

Benefits

One day per week of mobile/remote work
30 days of annual leave plus additional benefits such as the Deutschlandticket and company savings contributions (vermögenswirksame Leistungen)
A varied role in an international law firm with an appreciative team culture
Modern offices in a central location with complimentary drinks, fresh fruit and a pleasant atmosphere
Opportunities for professional and personal development
Regular team events such as summer parties, after-work gatherings, PA lunches and a festive Christmas party
Health promotion offerings such as yoga or a membership with Urban Sports Club

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootingWindows environmentsMicrosoft OfficeMicrosoft 365VPN solutionsdocument management systemsnetwork technologyticketing systemsAV technology

Soft Skills

service orientationsolution orientationstructured workingteam playerflexibilitycommunication skills

Certifications

vocational trainingcomparable qualification