Wachter, Inc.

Overnight Project Support Specialist

Wachter, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Lowell • United States

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Salary

💰 $17 - $22 per hour

About the role

  • Provide real-time remote support to on-site technicians during overnight network and camera installations
  • Interpret and review floor plans, construction drawings, and camera layouts to guide proper device placement
  • Confirm camera fields of view, mounting locations, and network device positioning based on project plans
  • Assist technicians with understanding scope of work, site layouts, and installation requirements
  • Track project progress and provide status updates to project managers and stakeholders
  • Maintain accurate documentation, including device locations, revisions, and as-built changes
  • Identify discrepancies between plans and field conditions and escalate issues as needed
  • Support troubleshooting related to camera placement, network connectivity, and installation sequencing
  • Communicate clearly and effectively via phone, chat, or video with overnight field teams
  • Ensure work aligns with project standards, customer requirements, and design specifications

Requirements

  • High school diploma or equivalent (technical or design-related education preferred)
  • Experience in project support, network deployments, security systems, or technical coordination
  • Ability to read and interpret floor plans, site drawings, and camera layouts
  • Familiarity with IP cameras, network devices, and basic networking concepts
  • Strong attention to detail and documentation skills
  • Ability to work overnight shifts consistently
  • Comfortable working independently in a remote or office-based environment
  • Strong written and verbal communication skills
Benefits
  • Medical, Dental, Prescription & Vision Benefits--No premium cost!
  • Life, AD&D and LTD insurance
  • Paid Vacation and Holidays
  • MDLive & TriaHealth
  • Company-Matched 401(k) and IRA Retirement Savings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network deploymentssecurity systemstechnical coordinationIP camerasnetwork devicesbasic networking conceptsfloor plans interpretationsite drawings interpretationcamera layouts interpretationdocumentation skills
Soft skills
attention to detailcommunication skillsindependent workremote supportproblem-solvingproject trackingstatus updatesescalation of issuesteam collaborationcustomer requirements alignment
Certifications
high school diplomatechnical educationdesign-related education