Wachter, Inc.

Operations

• Organize and coordinate office operations and procedures to ensure effectiveness and efficiency
• Lead sales and business development efforts: build local customer database, grow business year over year, develop relationships with manufacturers and distributors
• Lead, coach, and manage PM team and technicians
• Manage warehouse inventory, tools, and fleet vehicles
• Assist in hiring process of field and office resources; employee training, coaching, and annual evaluations
• Oversee time-sheets and expense report submittals and approvals
• Ensure adherence to project safety requirements (Wachter and OSHA) and enforce compliance
• Maintain Wachter's standards of quality, professionalism, customer relations, and appearance
• Manage/approve vendor invoices through internal workflow process
• Work with other offices/Pre-con/Solutions Design Team on project costing, bids, and vendor agreements
• P&L responsibilities including monthly forecasting, explaining financials, meeting profit quotas, and assisting in accounts receivable collection as needed
• Assist with PM, Service Delivery and Quality Control issues
• Thorough knowledge of all Project Management duties

Low Voltage Operations Manager

Data Scientist

• Responsible for installing, troubleshooting, and repairing structured cabling systems in various environments.
• Installation, troubleshooting, and maintenance of various cabling infrastructure.
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit work.
• Ensuring all cables are neatly tied and bundled according to safety regulations.
• Assist with pre-installation opportunities by designing and planning technical solutions.
• Installing of cable support structures such as j-hooks, cable racks, and innerduct.
• Conduct tests to ensure all newly installed cable systems and component devices are operational.
• Troubleshoot issues with cable networks.
• Ensure electrical systems meet local, county, state, or federal codes; legal and/or insurance requirements.
• Adhere to all required project safety requirements as set forth by Wachter, our customers, or OSHA.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Position requires travel and ability to work independently and collaboratively with electricians, engineers, and technicians.

Lead Data Technician

Controller

• Effectively manages the accounting team and day-to-day accounting processes as well as monthly close procedures
• Prepare monthly financial statements and variance analyses, including detailed analysis of general ledger activity, cash projections, and investment reports
• Coordinate and prepare all internal and external financial reports on a timely basis
• Supports monthly, quarterly, and annual sales, payroll, and income tax preparation activities, and complies with filing deadlines
• Maintain internal control and safeguards for receipt of revenue, costs, program budgets, and actual expenditures
• Assist the CFO in developing policies related to financial and operational management, including the general ledger, cash management, revenue recognition, accounts payable, allocations, payroll, financial reporting, investments, and budget
• Maintains a documented system of accounting policies and procedures
• Support the CFO in preparing material for the Board of Directors and various committees
• Manage the annual financial statement, 401k plan and insurance audits
• Assist the CFO in developing annual operating and capital budgets
• Assist with evaluating and implementing various accounting-related software
• Provide leadership and support to direct reports through coaching, counseling, and training; create and support a positive work environment
• Manage performance review process, including review of performance goals and periodic reporting for staff
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, maintaining professional networks, and participating in professional associations
• Stay up to date on new trends and innovations in the field of finance, payroll, management, and administration

Security Engineer

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work
• Complete all wiring, connections/terminations, and equipment installations ensuring that Access Control and Intrusion systems are complete with total customer satisfaction and contractual requirements
• Install, repair, or upgrade fire alarm systems and program control panels for fire alarm systems with the guidance of building plans and electrical layouts
• Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics
• Complete all wiring, connections, and equipment installations ensuring that fire alarm systems are in compliance with electrical and fire codes
• Tests to ensure all newly installed fire alarm systems and component devices are operational
• Adhere to all required project safety requirements as set forth by Wachter, our customers, or OSHA
• Perform any other duties not specifically stated herein, but which your supervisor may assign
• Ensure all work complies with current codes and regulations
• Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment
• Conduct tests to ensure all newly installed systems and component devices are operational
• Troubleshoot new system installations to ensure the proper functioning and to ensure the system meets local, county, state, or federal codes and legal and/or insurance requirements

Service Technician – Fire Alarm, Intrusion, Access Control

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work
• Complete all wiring, connections/terminations, and equipment installations ensuring Access Control and Intrusion systems meet customer satisfaction and contractual requirements
• Install, repair, or upgrade fire alarm systems and program control panels per building plans and electrical layouts
• Mount sensors at appropriate locations, performing necessary tasks such as drilling holes for cabling and accessing crawlspaces or attics
• Ensure fire alarm systems comply with electrical and fire codes
• Test newly installed fire alarm systems and devices to ensure operational status
• Adhere to all required project safety requirements set by Wachter, customers, or OSHA
• Perform other duties as assigned by supervisor
• Ensure all work complies with current codes and regulations
• Assist and collaborate with Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment
• Troubleshoot new system installations to ensure proper functioning and compliance with local, county, state, or federal codes and insurance requirements

Fire Alarm/Intrusion/Access Control Service Technician

IT Support

• Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
• Provide troubleshooting support to field techs via phone system calls, and emails.
• Implement, change, and create processes for different project needs when they arise.
• Configure and program hardware remotely.
• Ability to execute and or create programs and scripts.
• Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.
• Assist with any other technical needs that we can meet for the teams as they arise.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.

Help Desk Support

Project Manager

• Provide project management and operational support for voice/data/security or electrical projects
• Manage daily operational tasks and perform project management operations through all five project life cycle phases: initiation, planning, execution, monitoring & controlling, and closeout
• Responsible for hiring and assigning resources
• Create bid sheets and contractual proposals for projects
• Order all materials and equipment for projects
• Perform quality and safety audits to ensure the quality of all materials and equipment
• Provide weekly and monthly financial forecasting and revenue projection reports
• Provide logistical project support and create and maintain project files
• Manage project scheduling and billing
• Manage the process of sourcing, evaluating, and estimating selected bid opportunities
• Monitor and approve time sheets weekly
• Maintain a high standard of quality and professionalism and manage & delegate through team resources
• Travel to customer locations to provide technical training, perform site walks, surveys, updates, and build rapport with clients
• Oversee day-to-day communication with customers, representing the face of Wachter
• Communicate effectively and collaborate with internal and external stakeholders, technicians, sales team, other departments, upper management, engineers, etc.
• Perform other duties as assigned by supervisor

Field Engineer

• Field-based installation, commissioning, and troubleshooting of AV systems
• Configure and fine-tune AV equipment on-site including balancing audio systems and adjusting video settings
• Manage configuration of control systems (Crestron, Extron) and ensure seamless integration
• Review and redline system designs in the field and implement necessary changes
• Provide on-site client training and Level 2 helpdesk support (in-person and remote)
• Maintain detailed documentation for each installation (system configurations, IP addresses, wiring diagrams)
• Collaborate closely with engineers, designers, and programmers to ensure project execution
• Use advanced troubleshooting tools to diagnose and resolve hardware and software issues
• Travel to client sites (up to 75%) and adapt to varying site conditions

Audio-Visual Field Engineer

• Manage the complete life cycle of highly complex projects, including approval, planning, execution, and closeout
• Ensure planned results are achieved on time and within budget
• Develop budgets, timelines, and ensure progress to plan, tracking critical project achievements
• Work with vendors and team to establish and achieve goals
• Coordinate the activities of a cross-functional team
• Manage project financials
• Act as a key contributor in a complex and crucial environment

Project Manager, Fire Alarm

• Manage and grow the Service Team to ensure that specific service practices, procedures, and expectations are met, and that team members are fulfilling their assigned responsibilities.
• Challenges others to develop as leaders while serving as a role model and mentor.
• Inspires coworkers to attain goals and pursue excellence.
• Oversee daily operational tasks, including performing employee interviews, hiring, assigning resources, and payroll approval.
• Develop, execute, and adjust service account plans which include communications, documentation, and reporting.
• Responsible for risk and issues management, contingency, change control, schedule, resource management, service level agreement (SLA), training, and quality control plans.
• Manage the development of SLA documentation in conjunction with Sales, Engineering, and Client representatives.
• Plan, grow, oversee, and direct high-volume commercial service accounts.
• Identify opportunities for improvement, provide constructive feedback, and implement necessary changes to improve team performance.
• Manage various internal and external resources in a matrix organization while ensuring profitability and strict time constraints are maintained.
• Identify important milestones, reporting formats, and reporting schedules for reviewing success in meeting client SLA and management expectations.
• Act as the primary point of contact with clients for ongoing service endeavors and new business opportunities.
• Create bid sheets and contractual proposals for projects.
• Order all materials and equipment for projects.
• Perform quality and safety audits to ensure the quality of all materials and equipment.
• Provide weekly and monthly financial forecasting and revenue projection reports.
• Provide logistical project support.
• Create and maintain project files.
• Manage project scheduling and billing.
• Manage the process of sourcing, evaluating, and estimating selected bid opportunities.
• Create a budget for each electrical account; monitor the budget, resources, and all project progress.
• Maintain a high standard of quality and professionalism.
• Communicate difficult and sensitive information tactfully.
• Manage & delegate through team resources.
• Remain at the forefront of emerging industry practices.
• Oversee the day-to-day communication with customers, essentially representing the face of Wachter.
• Review all customer specifications, contracts, and cost estimates.
• Communicate effectively and collaborate with internal and external stakeholders, customers, technicians, sales team, other departments, upper management, engineers, etc.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements as set forth by the Company and OSHA.

Service Project Manager

Mechanical Engineer

• Responsible for Pre-Sales support as an AV Solution Design Engineer, including system design and drafting Bills of Materials.
• Request distributor quotes, organize equipment pricing, and apply standard labor components to bids for AV conference room and collaboration technologies.
• Assist with pre-sales opportunities by working with sales engineers to draft proposals.
• Act as a technical resource on client discovery calls for Audio Visual solutions.
• Design fully functional audio and visual solutions from construction drawings or site surveys.
• Communicate effectively with commercial customers regarding AV requirements and budgets.
• Work effectively with manufacturing and industry partners.
• Read and understand RFPs, technical drawings, bids/BOMs and technical requirements for IT-focused projects.
• Continue to learn new Audio-Visual solutions and understand electrical limitations as related to AV.
• Meet deadlines and maintain quality of work under pressure.