Manager, Customer Support
Würk
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $90,000 per year
About the role
- Lead our support team and growing customer base by resolving common issues through a support ticketing system
- Work to create efficiencies within the support team
- Maintain and develop internal training material
- Strive to adhere to service level agreements (SLA)
- Close out aging cases and develop a triage method for case assignments
- Streamline the support case responses and escalation process
- Support team members and client escalations
Requirements
- 2+ years of UKG Ready experience
- 4+ years of experience with customer support
- 2-year college degree or equivalent work experience
- Strong problem solving and critical thinking skills
- Passion for customer success with an above and beyond attitude
- 2+ years of customer support Leadership experience
- Attention to detail, and organizational skills
- Enthusiasm, compassion and humor!
- Excellent technical ability
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
UKG Readycustomer supportsupport ticketing systemcase triageservice level agreementscase escalation
Soft Skills
problem solvingcritical thinkingcustomer successattention to detailorganizational skillsenthusiasmcompassionhumor
Certifications
2-year college degree