Würk

Customer Support Manager

Würk

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $90,000 per year

About the role

  • Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments
  • Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members
  • Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations
  • Servicing current customers as a system functional expert for Würk’s platform
  • Working collaboratively with the services and implementation departments to support a successful client experience
  • Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future

Requirements

  • 2+ years of UKG Ready experience
  • 4+ years of experience with customer support
  • 2-year college degree or equivalent work experience
  • Strong problem solving and critical thinking skills
  • Passion for customer success with an above and beyond attitude
  • 2+ years of customer support Leadership experience, attention to detail, and organizational skills
  • Enthusiasm, compassion and humor!
  • Experience with HRIS/HCM Technology
  • Experience with running payroll and/or applicable systems knowledge (i.e. Kronos WFR, ADP, Paychex, or similar)
  • Knowledge of federal, state and local employer tax laws and regulations
  • Experience with Salesforce ServiceCloud or other Support ticketing systems
Benefits
  • Competitive medical, dental, and vision plans
  • 100% employer-paid basic life insurance, short term disability, and employee assistance programs
  • 401(k) traditional and Roth plans with Employer Match
  • Generous PTO, bonus, and stock options
  • $400 office equipment reimbursement
  • $300/year fitness reimbursement
  • Monthly internet reimbursement
  • Paid professional development & tuition reimbursement
  • Generous referral bonuses
  • Paid parental leave
  • Remote-friendly work environment
  • Paid sabbatical leave program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UKG ReadyHRISHCM TechnologyKronos WFRADPPaychexpayroll systemscustomer supportproblem solvingcritical thinking
Soft Skills
customer successattention to detailorganizational skillsenthusiasmcompassionhumorleadershipcollaborationstrategic thinkingcommunication