Vyve Broadband

Retention Sales Representative – Call Center

Vyve Broadband

full-time

Posted on:

Location Type: Remote

Location: Alabama • California • United States

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Job Level

Junior

About the role

  • Serve as the primary point of contact via telephone with customers
  • Handle all call types and save/sell appropriate services to customers
  • Achieve daily, weekly, and/or monthly sales and retention goals
  • Understand and promote Vyve products and their value to the customer
  • Accurately document all customer-related transaction information
  • Ensure professional and courteous communication with customers
  • Engage in sales and service-related tasks including process improvement and mentoring

Requirements

  • High School Diploma or equivalent, Associate’s Degree preferred
  • Minimum 1-year experience in sales, a customer-facing environment, in-person or call center
  • Ability to learn quickly and deal with complex technology changes
  • Exceptional interpersonal skills and excellent communication (verbal and written) skills
  • Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc)
  • Excellent organizational skills and the ability to self-manage your line of business
Benefits
  • Remote work from home position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer servicedocumentationprocess improvementmentoring
Soft Skills
interpersonal skillscommunication skillsorganizational skillsself-managementability to learn quickly
Certifications
High School DiplomaAssociate’s Degree