Vyntelligence

Service Design Manager

Vyntelligence

full-time

Posted on:

Location Type: Hybrid

Location: United Kingdom

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About the role

  • Apply ITIL best practices to create efficient, resilient, and customer-centric service management processes
  • Experience in producing support and service content for bid responses & pre-sales proposals
  • Create and cost solutions in response to specific customer requirements
  • Design Service responsibilities/tasks as required from each Telent Service Delivery department and external organisations
  • Look at new systems and processes and optimise these for new and existing customers
  • Lead agreed Service Improvements for the team, supporting wider Business Improvements either as a lead or contributing member
  • Creating winning solutions to the Service needs of potential new and existing customers
  • Onboarding of new customers and contractors

Requirements

  • Excellent client facing and communication skills
  • Experience of developing and costing support and service solutions as part of bid and presales proposals/tenders responses, and ideally for complex multi technology solutions
  • Service focussed with an appreciation for understanding technical solutions
  • Continuous improvement of services and processes is a key part of this role
  • Have a good understanding of the design concepts of System Thinking, Service Thinking, Design Thinking and Lean Thinking
  • Strong Microsoft Excel, PowerPoint, Visio and Word skills
Benefits
  • 26 days holiday, plus public holidays, and the option to buy or sell days annually
  • Employee Healthcare
  • Car / Car Allowance
  • Company pension scheme
  • A range of family friendly policies
  • Occupational health support and wellbeing Portal
  • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILservice managementsolution designcosting solutionscontinuous improvementSystem ThinkingService ThinkingDesign ThinkingLean Thinking
Soft Skills
client facing skillscommunication skillsservice focusedteam leadershipcollaboration