Vyne Dental®

Accounts Receivable

• Serve as the subject matter expert for the accounts receivable process and primary owner of the accounts receivable function including timely customer service, error resolution, productivity, metrics tracking, and reporting
• Identify and implement opportunities to improve accounts receivable processes through the establishment and maintenance of continuous improvement and efficiency initiatives
• Manage a team of AR specialists ensuring the team is adequately trained to provide best-in-class accounts receivable service and delivery to both internal and external customers
• Demonstrate proficiency in technology and the ability to adapt to changes in the technological landscape
• Establish, track, and manage key performance measures (KPIs) and assist in the development and documentation of AR processes and procedures in order maintain and reduce Days Sales Outstanding (DSO)
• Collaborate with Cash Application Specialist, Billing Manager, and Revenue Manager to ensure that invoices and payments are accurate, and all customer data is maintained
• Identify opportunities for process enhancement and automation within the accounts receivable domain
• Review weekly AR aging and other AR reports for accuracy and coordination with cross functional teams to drive insights on aging, collections performance, and cash flow forecasting
• Analyze and review adjustments and write-offs, while preemptively identifying probable bad debt accounts for reserve requirements
• Support other internal functional groups and nurture external client relationships to proactively address problems and identify opportunities to drive customer satisfaction while facilitating prompt payments
• Assist in month end close activities and other duties as assigned
• Assist in audit activities as assigned
• Other duties as assigned

AR Manager

Customer Success Manager

• The Customer Success Advisor is responsible for building strong consultative relationships with customers and ensuring they are optimizing their products/bundles and receiving the highest return on investment.
• The CSA will ensure customers are properly educated and communicated effectively using tech-touch and high-touch activities.
• The CSA will build customer loyalty and ensure long-term customer retention by presenting consultative product information, addressing customer issues while getting the right team members involved, and helping the sales team with upsells.
• The CSA will reduce attrition, increase customer expansion of product offerings and increase customer referenceability.
• Establish consultative and trusted relationships with customers by leveraging Vyne’s product offerings and RCM best practices while guiding them to increased utilization and expansion of Vyne’s products.
• Proactively analyze leading churn indicators and ensure tech and high-touch activities are deployed at the right time during the customer journey to increase utilization and reduce attrition.
• Identify upsell opportunities by discovering customer’s current needs and processes to drive customer expansion while increasing Monthly Recurring Revenue (MRR).
• Build and expand customer relationships while increasing customer referenceability through positive reviews, case studies, testimonials, etc.
• Elicit customer feedback and document details and examples of the voice of the customer to be shared with leadership.
• Drive and demonstrate the value a customer is receiving in quarterly business reviews.
• Proactively pursue opportunities to expand use cases and deliver additional value to grow the assigned book of business.
• Communicate with customers to meet short and long-term needs while assessing customer satisfaction and escalate any areas of concern to the appropriate teams.
• Document client activity in Vyne’s CRM.
• Track and optimize customer retention metrics, including retention, utilization, cSat, NPS, etc.

Customer Success Advisor

Onboarding Specialist

• Supervisionare il viaggio di onboarding del cliente dalla consegna delle vendite fino all'implementazione di successo
• Condurre sessioni di formazione personalizzate che affrontano le esigenze uniche di ciascun cliente
• Mantenere controlli regolari con i clienti per monitorare i progressi e affrontare eventuali preoccupazioni
• Continuare a migliorare la propria conoscenza dei prodotti Vyne Dental, delle tendenze del settore e delle pratiche migliori
• Raccolta e trasmissione dei feedback dei clienti ai team rilevanti per migliorare i prodotti, i servizi e l'esperienza complessiva dei clienti

AR Manager

Customer Success Advisor

Customer Onboarding Specialist