Vynca

Clinical Intake Specialist – Bilingual, English/Spanish

Vynca

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $28 - $32 per hour

About the role

  • Conduct outreach to newly referred clients and log activity in Salesforce
  • Conduct 8-12 intake visits daily, ensuring efficient and accurate assessments
  • Assist clients in completing initial intake visit including a psychosocial assessment and care plan with goals of care
  • Review medical charts and document client medical needs and suggested interventions
  • Communicate critical information and client preferences to the care team for personalized care planning
  • Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
  • Attend weekly Team Operations Meetings
  • Maintain a structured and organized schedule to optimize client intake and engagement
  • When unscheduled, perform proactive outreach to no-shows or clients who have not been contacted previously
  • Stay available for warm transfers from field teams, ensuring same-day responses
  • Thrive in a fast-paced, dynamic environment with an emphasis on meeting key performance metrics

Requirements

  • Active, unrestricted California Licensed Vocational Nurse (LVN) license, or Bachelor's degree in a related field, or Medical Assistant certificate issued by a recognized group (AAH, AAMA, AMT, NCCT, or NHA)
  • Minimum of 2 years of previous intake or admissions experience in a high call volume environment
  • Bilingual (English/Spanish) with proficiency in medical terminology required
  • Experience working with complex care clients and ECM Populations of Focus
  • Experience with Health Gorilla or Health Record Systems
  • Strong oral and written communication skills
  • Positive interpersonal skills with a collaborative attitude
  • Expert computer skills and proficiency in Google Workspace, MS Office, and internet tools
  • Ability to work independently and stay highly motivated
  • Capable of managing multiple tasks and navigating various platforms, with the ability to adapt and shift priorities as needed
  • Willing and able to work Monday-Friday 8:30am-5pm Pacific Time, with the possibility of overtime as needed.
Benefits
  • medical, dental, and vision insurance
  • income protection benefits
  • flexible PTO
  • company holidays
  • 401k
  • access to other wellness benefits
  • mileage reimbursement per IRS guidelines
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Licensed Vocational Nurse (LVN)medical terminologyintake assessmentspsychosocial assessmentcare planningevidence-based practicesMotivational InterviewingHarm ReductionTrauma-Informed Carecomplex care clients
Soft Skills
oral communicationwritten communicationinterpersonal skillscollaborative attitudeindependent workmotivationtask managementadaptabilityorganizational skillsproactive outreach
Certifications
California Licensed Vocational Nurse (LVN)Bachelor's degree in a related fieldMedical Assistant certificate