Own the end-to-end RMA lifecycle for servers, networking, and storage hardware across global data centers
Lead a growing global team of RMA Specialists and RMA Project Managers in pursuit of all objectives.
Engage OEMs and hardware vendors to initiate, track, and resolve RMAs while enforcing SLAs and warranty terms
Build standardized RMA intake, triage, approval, and execution workflows
Develop failure trend, MTBF, and aging RMA reporting to identify systemic hardware risks and vendor quality issues
Partner with Procurement to support sourcing decisions using failure and return data
Collaborate with Capacity Planning to incorporate attrition and replacement data into forecast models
Perform audits of asset records, serial tracking, and warranty coverage to ensure financial and operational accuracy
Coordinate replacement logistics and spare availability to minimize service impact and downtime
Produce executive dashboards summarizing RMA volume, turnaround time, vendor performance, and risk exposure.

Requirements

5+ years of experience in hardware operations, RMA management, supply chain, or infrastructure operations
Experience supporting large-scale cloud, data center, or GPU / bare metal environments
Strong knowledge of server, GPU, and network hardware lifecycles and warranty processes
Proven experience working directly with OEMs
Ability to operate cross-functionally with Procurement, Infrastructure Ops, Finance, and Engineering
Strong analytical and reporting skills; comfort presenting operational data to senior leadership
Experience with asset management systems, CMDBs, or ERP tools preferred**

Benefits

100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

RMA managementhardware operationssupply chain managementinfrastructure operationsdata analysisreportingasset management systemsCMDBERP toolsfailure trend analysis

Soft Skills

leadershipcross-functional collaborationanalytical skillscommunicationproblem-solvingorganizational skillspresentation skills