Own end-to-end delivery of customer infrastructure deployments across compute, storage, and networking products.
Lead cross-functional coordination between Engineering, Operations, and Customer Success to meet contractual delivery timelines and SLAs.
Build and standardize project templates, runbooks, and delivery playbooks for repeatable success.
Establish measurable KPIs for delivery (on-time delivery %, SLA compliance, customer satisfaction, deployment error rate).
Drive continuous improvement through post-implementation reviews, root-cause analysis, and automation of manual processes.
Partner with SRE and Platform Engineering to ensure scalable and resilient deployment pipelines.
Serve as executive point of contact for major customer deployments and escalations.
Translate customer technical and business requirements into clear internal delivery plans.
Ensure proactive communication and transparency during onboarding and implementation phases.
Lead a team of Service Delivery Managers, Project Managers, and Implementation Engineers.
Define roles, hiring plans, and professional development paths to scale the delivery organization.
Instill a culture of accountability, customer focus, and operational rigor.
Maintain governance over all active implementation projects and service delivery health metrics.
Report performance to executive leadership, identifying risks, dependencies, and mitigations.
Align delivery outcomes to company OKRs, revenue milestones, and customer expansion goals.

Requirements

5+ years experience in cloud infrastructure, hosting, or data center operations, with 5+ years in a service delivery leadership role.
Proven success leading Service Delivery or Implementation teams at an IaaS, PaaS, or hyperscale cloud provider.
Strong understanding of cloud architecture, network provisioning, compute virtualization, and automation tooling (Terraform, Ansible, Kubernetes, etc.).
Deep familiarity with customer onboarding for enterprise and AI infrastructure customers, including capacity and SLA management.
Demonstrated ability to manage multimillion-dollar projects with complex interdependencies.
Excellent communication skills — able to translate between technical, operational, and executive audiences.
Bachelor’s degree in Computer Science, Engineering, or related field (MBA or PMP certification preferred).

Benefits

100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud infrastructurehostingdata center operationsservice delivery leadershipcloud architecturenetwork provisioningcompute virtualizationautomation toolingproject managementKPI establishment

Soft Skills

communicationcross-functional coordinationcustomer focusoperational rigoraccountabilityleadershiptransparencyproblem-solvingteam managementstakeholder engagement

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringMBAPMP certification