VSP Vision Care

Senior Manager, Customer Experience, Payment Integration

VSP Vision Care

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $94,500 - $152,250 per year

Job Level

Senior

About the role

  • Oversee planning and management activities for Customer Experience and Payment Integration (CE/PI).
  • Provide management oversight in the areas of budgeting, staffing, resource planning, and change management.
  • Provide strategic direction and leadership in managing, deploying, and maintaining flexible product and payment systems.
  • Develop and maintain strategic partnerships with Division Management Teams; provide business partners and key executives with customer perspective.
  • Analyze and report on achievement and causes of deviation from expectations.
  • Contribute to the development of Division strategic and tactical goals, initiatives, and objectives.

Requirements

  • Bachelor’s degree in related field or equivalent experience
  • Minimum of 1 additional year of experience related to functional area
  • Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
  • Demonstrated ability to provide services and support for complex systems or issues
  • Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications
Benefits
  • Bonuses and commissions
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budgetingresource planningchange managementcustomer experience managementpayment integrationstrategic planningperformance managementdata analysis
Soft Skills
leadershipcommunicationstrategic thinkingcollaborationproblem-solving