VRIFY

Support Engineer

• Convert, integrate, and standardize geospatial mining data from diverse sources and formats into VRIFY’s GIS environment.
• Import and export client data using defined, process-specific workflows.
• Validate data accuracy, consistency, and spatial integrity throughout the conversion process.
• Analyze client datasets and apply critical thinking to deliver high-quality outputs tailored to client needs.
• Create clear, visually compelling 2D maps (e.g., mine boundaries, infrastructure, proximity analysis) to support 3D models and presentations.
• Collaborate with peers to improve data workflows, tooling, and documentation.
• Deliver high-quality outputs on time, without hand-holding.
• Serve as a technical point of contact for customer issues related to data ingestion, platform behavior, and system workflows.
• Investigate application and system logs to identify where and why issues are occurring.
• Triage problems effectively: distinguish between data issues, configuration errors, platform limitations, and software defects.
• Apply quick fixes or workarounds when possible to unblock customers.
• Clearly document issues, findings, and reproduction steps when escalating to the Engineering team.
• Collaborate closely with developers to validate fixes and confirm resolutions.
• Provide clear, technically accurate explanations to customers - no hand-waving, no jargon dumps.
• Help improve internal runbooks, troubleshooting guides, and support processes over time.

Data Technician, Technical Support Specialist