Vozy

Engineer

• Lead a distributed team of 5–8 Forward Deployed Engineers.
• Serve as the technical and strategic escalation point for FDEs.
• Facilitate daily stand-ups, weekly planning sessions, and regular 1:1s.
• Define quality standards for FDE operations.
• Manage critical technical escalations.
• Hands-on implementation of new AI agent use cases.
• Lead the implementation of Lili Analyze use cases.
• Diagnose and resolve complex issues.
• Ensure correct integration of APIs, webhooks, and systems.
• Coordinate maintenance windows and releases.
• Support FDEs in client interactions.
• Identify opportunities for expansion.
• Support contract renewals.
• Define client-specific KPIs.
• Translate feedback into actionable requirements.
• Collaborate with product and engineering teams.
• Coordinate with external vendors.
• Maintain up-to-date operational documentation.

Forward Deployed Engineer – Lead