Senior Client Executive
Voya Financial
full-time
Posted on:
Location Type: Remote
Location: Connecticut • Massachusetts • United States
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Salary
💰 $135,000 - $150,000 per year
Job Level
About the role
- Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs.
- Drives renewals and executes end to end expansion sales within customer base.
- Pursues and develops new opportunities, and expansion opportunities at assigned accounts.
- In partnership with the client, creates an account plan that reflects strategic client business objectives.
- Identifies key success measures for solutions within account and then manages to the plan.
- Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth.
- Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction.
- Stays abreast of industry and technology trends.
- Educates and advocates for clients on the basis of these trends.
- Serves as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust.
- Prioritizes client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn.
- Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines.
- Develops collaborative relationships with internal teams and displays comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals.
- Ensures client satisfaction and continuously monitors ongoing client satisfaction.
Requirements
- 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
- Bachelor's degree required.
- Experience working with National Accounts in strategic selling and/or customer service.
- Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment.
- Ability to convey complex messages across a wide range of audiences, both internally and externally.
- Exceptional presentation skills at the VP level.
- Ability to use facts and data to tell a story that leads to sales.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic sellingcustomer serviceupsellingproposal managementdata analysis
Soft Skills
client relationship managementcollaborationcreative thinkingproblem-solvingpresentation skillsinfluencecommunication
Certifications
Bachelor's degree