Senior Plan Manager – Corporate Mid-Market
Voya Financial
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Connecticut • Massachusetts • United States
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Salary
💰 $63,470 - $105,800 per year
Job Level
About the role
- Manages all aspects of Corporate Mid-Market plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability.
- Typically works on the larger and/or more complex plans/customers.
- Services as primary customer contact for specific sponsored plans;
- Handles more complex and sensitive cases
- Resolves service and communication issues through direct contact with sponsors, other customers and internal functional units (money in, money out, technical services)
- Participates in relationship management with plan sponsors and customers.
- Collaborates with sales, record keeping and operations staff to ensure plan alignment
- Contributes to product development and process improvement efforts; promotes all feasible products, services and automation based on client assets
- Directly resolves complex service and communications issues with customers; manages highly sensitive and key at risk clients
- Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.
- Supports supervisor in training and mentoring to new employees
- Other duties as assigned
Requirements
- Bachelors degree in Business Administration or equivalent
- 5+ years financial services industry experience
- Customer Services experience/skills
- Experience with managing highly sensitive and key at risk clients
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship managementcommunication skillsproblem resolutioncustomer servicementoringcollaborationprocess improvementproduct developmentsensitivity handlingtraining
Certifications
Bachelor's degree in Business Administration