Operations Manager – Brokerage Services
Voya Financial
full-time
Posted on:
Location Type: Office
Location: Boston • Connecticut • Massachusetts • United States
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Salary
💰 $71,090 - $118,500 per year
About the role
- Lead and manage the trading desk, overseeing all trade execution and monitoring activities for retail and advisory accounts.
- Ensure compliance with regulatory requirements (FINRA, SEC, SROs) and internal Written Supervisory Procedures (WSPs).
- Supervise daily reconciliation, accounting, and documentation processes, ensuring accuracy and timely completion.
- Manage escalations and resolve complex trading issues, serving as the primary point of contact for advanced inquiries.
- Coordinate with transfer agents, custodians, and internal departments (Principal Review, Brokerage Operations, New Accounts, Money Desk) to facilitate large-dollar and high-volume trades.
- Develop, implement, and refine desk procedures and workflows to enhance efficiency and risk management.
- Lead, mentor, and train Trader and Senior Trader staff; oversee onboarding and professional development.
- Analyze trading activity and provide strategic input to senior management regarding process improvements and regulatory changes.
- Maintain expert knowledge of trading platforms, particularly Pershing NetX360 and Orion Eclipse, and ensure team proficiency.
- Perform best execution review for trade activity and report results to leadership.
Requirements
- FINRA Series 7, series 24, and Series 66 licenses required; additional licenses may be required based on desk responsibilities.
- 5+ years of experience in Trade execution in brokerage or fee based accounts, with at least 2 years in a supervisory or management capacity.
- In-depth understanding of trading platforms (NetX360, Orion Eclipse) and advisory account workflows.
- Demonstrated ability to lead teams, manage escalations, and resolve complex trading and operational issues.
- Exceptional communication, leadership, and organizational skills.
- Proven ability to work under pressure in a fast-paced, deadline-driven environment with strong attention to detail.
- Advanced knowledge of reconciliation processes, trade error resolution, and regulatory compliance.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
trade executionreconciliation processestrade error resolutionregulatory complianceprocess improvementsrisk managementadvisory account workflowsbest execution reviewsupervisory procedures
Soft Skills
leadershipcommunicationorganizational skillsproblem-solvingmentoringteam managementattention to detailability to work under pressurestrategic input
Certifications
FINRA Series 7FINRA Series 24FINRA Series 66