Manager, Employee Relations
Baxter Auto
Claims Specialist – Leave
Voya Financial
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $42,690 - $53,360 per year
Job Level
JuniorMid-Level
About the role
- As a Claims Specialist supporting the Voya Leave Management (VLM) department, guide claimants through their leave experience with empathy and clarity. Primary focus on Family Medical Leave (FMLA) and other leaves, including state, military, and company-specific leaves, and non-Short-Term Disability paid leaves. Ensure a high standard of service while maintaining compliance with all regulatory requirements. Analyze FMLA and company leave policies to determine eligibility. Communicate clearly and professionally via phone and email. Build and maintain strong relationships with internal and external stakeholders. Participate in team-based problem-solving and continuous improvement initiatives. Manage assigned work queues within defined SLAs. Support additional projects and responsibilities as needed.
Requirements
- High School Diploma or GED 2–3 years of experience in FMLA or unpaid leave claims management. Strong decision-making and critical thinking skills. Medical/vocational management. Excellent customer service and interpersonal abilities. Proficiency in Microsoft Office 365, including Outlook. Exceptional written and verbal communication skills. High attention to detail and accuracy. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Collaborative mindset with the ability to work cross-functionally. Preferred: Bachelor’s degree
