Trading Account Manager
VOX SOLUTIONS
full-time
Posted on:
Location Type: Remote
Location: Lebanon
Visit company websiteExplore more
About the role
- Identify, approach and onboard new SMS aggregators and CPaaS providers in target regions and globally
- Reach and engage high-level contacts with the key partners and assist with the implementation of the contracts for partners
- Reactivate existing but under-utilized interconnections and signed / inactive partners
- Qualify opportunities, negotiate commercial terms (rates, volumes, commitments), and secure mutually beneficial agreements
- Take over and manage an assigned portfolio of already interconnected partners
- Act as the primary commercial point of contact for your accounts: regular calls, QBRs, performance reviews, and escalation management
- Monitor traffic, volumes, DLR performance, quality KPIs and profitability; propose routing / commercial optimizations
- Build strategic account plans to increase the business across key destinations and MNOs
- Own the Profit & Loss of your portfolio, update forecasts for volumes and gross margin
- Work closely with Routing and Procurement to align buy and sell rate strategies, route quality and stability, and actions needed to protect or improve margin
- Contribute to pricing proposals for new and existing routes
- Share market feedback with management and product/solution teams
- Provide business inputs covering items such as price, quality of service, service features to message routing team
- Maintain clean documentation in CRM / internal tools: contacts, agreements, meeting notes, opportunities and risk flags
Requirements
- +5 years in SMS wholesale / trading / CPaaS in a commercial role (Account Manager, Business Development Manager, Carrier Manager, etc.)
- Proven track record of bringing in new partners and growing existing accounts
- Strong network with global/regional aggregators, CPaaS platforms and/or enterprise messaging buyers
- Solid understanding of A2P SMS, SMS monetization, wholesale trading
Benefits
- competitive compensation and benefits
- vacation and time-off packages
- stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
negotiationaccount managementportfolio managementtraffic monitoringKPI analysisprofitability analysispricing proposalscommercial optimizationforecastingcontract implementation
Soft skills
communicationrelationship buildingstrategic planningproblem solvingescalation management