VOX SOLUTIONS

Quality Specialist

• Optimize routing strategies based on quality and cost, with a focus on top customers and key deal
• Monitor, troubleshoot, and resolve routing issues to prevent network congestion or service degradation
• Perform testing and quality checks using both manual and automated tools
• Manage and resolve trouble tickets in a timely manner
• Upload and maintain supplier price lists
• Prepare and deliver daily performance reports
• Ensure all products meet established quality standards and company benchmarks
• Provide support to sales and destination manager teams

Routing & Quality Specialist