Vouched

Customer Success Manager

• Build strong relationships with your accounts and serve as their trusted advisor.
• Proactively engage customers to drive adoption and mitigate churn risk.
• Identify opportunities for expansion and collaborate with internal stakeholders to close them.
• Lead regular business reviews and check-ins with customers.
• Act as the voice of the customer, sharing structured feedback with product, engineering, and leadership.
• Collaborate cross-functionally to solve customer problems.
• Develop comfort reading developer documentation and explaining product functionality to customers.
• Triage basic customer questions and issues; partner with technical teammates on escalations.
• Grow your technical skills over time (SQL, APIs, troubleshooting) with mentorship from the team.