Product Support Specialist
Stripe
SQL
Job Level
Junior
Tech Stack
SQL
About the role
- Build strong relationships with your accounts and serve as their trusted advisor.
- Proactively engage customers to drive adoption and mitigate churn risk.
- Identify opportunities for expansion and collaborate with internal stakeholders to close them.
- Lead regular business reviews and check-ins with customers.
- Act as the voice of the customer, sharing structured feedback with product, engineering, and leadership.
- Collaborate cross-functionally to solve customer problems.
- Develop comfort reading developer documentation and explaining product functionality to customers.
- Triage basic customer questions and issues; partner with technical teammates on escalations.
- Grow your technical skills over time (SQL, APIs, troubleshooting) with mentorship from the team.
Requirements
- 1–3 years in customer success, account management, or a customer-facing role in B2B SaaS.
- Strong relationship-building and communication skills, with the ability to engage both business and technical stakeholders.
- Highly organized and able to manage multiple customer accounts at once.
- Excited to work in a startup environment — proactive, resourceful, and adaptable.
- Demonstrated curiosity and willingness to learn technical concepts (APIs, developer docs, data troubleshooting).
- Preferred: Based in PST or MST time zone.
- Preferred: Exposure to SaaS implementations, onboarding projects, or technical support.
- Preferred: Experience in identity verification, fintech, or healthcare technology.
