Vouch Recruitment

Brokerage Operations Associate

Vouch Recruitment

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $60,000 per year

About the role

  • Deliver timely, consistent responses to client and internal/external stakeholder inquiries
  • Maintain and update policy data and documentation within our AMS and CRM, ensuring accuracy and completeness
  • Manage specialty policy servicing requests, including binding, cancellations, endorsements, billing inquiries, surplus lines filings, and other policy maintenance activities
  • Support certificate of insurance requests, partnering closely with Brokerage Ops Associate Support Representatives
  • Partner with brokers, carriers, wholesalers, and internal teams to support policy servicing and maintenance
  • Coordinate with clients and billing partners to resolve billing-related matters
  • Identify opportunities to add value for brokers through proactive follow-ups and operational improvements
  • Assist in documenting and refining day-to-day processes to improve operational efficiency

Requirements

  • 2+ years of experience in a fast-paced, customer service-oriented environment
  • 1+ year of experience in an insurance-related role
  • Active Property & Casualty Insurance License
  • Strong communication and organizational skills
  • Exceptional attention to detail
  • Driven by problem-solving and continuous improvement
  • Dependable, positive, and action-oriented with strong follow-through
  • Comfortable operating in ambiguity and maintaining composure in complex situations
  • Independent problem-solver who knows when to seek guidance
  • Ability to prioritize and manage high volumes of requests
Benefits
  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time
  • Wellness allowance
  • Technology allowance
  • Company-sponsored personal and professional development
  • Partnerships with Ethena and monthly Lunch & Learns
  • Access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
  • Company seed into the dependent care FSA and company sponsored Care.com membership.
  • Regular performance reviews
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsorganizational skillsattention to detailproblem-solvingcontinuous improvementdependablepositive attitudeaction-orientedstrong follow-throughability to prioritize
Certifications
Property & Casualty Insurance License