Vorys, Sater, Seymour and Pease LLP

Billing Specialist

• Conduct analysis and implementation of new e-billing/billing processes required by the Firm's clients
• Administration of all electronic billing clients and vendors, including documentation, training, analysis, reporting and security
• Collaborate with other departments as necessary to communicate outside counsel guidelines and e-billing requirements
• Analyze, identify, recommend and implement enhancements and reports
• Review new electronic billing requests along with New Business Intake client/matter arrangement information in the Elite billing system
• Submit electronic invoices and follow-up with Billing group and other clients or billing attorneys as assigned
• Troubleshoot and communicate issues with e-billing
• Research and recommend constructive solutions to reduce or eliminate inefficiencies
• Ensure successful transmission of invoices
• Monitor validation and payment approvals, research and problem-solve invoice rejection issues, initiate corrective measures and communicate same to Billing Specialists, Billing Attorneys, etc
• Proactively collaborate with AR Specialist regarding outstanding balances
• Appeal reductions/rejected invoices
• Assist in gathering back-up needed to accompany electronic invoices
• Research and work with Client Financial Services to keep e-billing write-downs (% deducted as e-billing fee) cleared out of the system
• Proactively report and submit new timekeepers for approval as to not delay submissions
• Annually update billing rates with electronic billing clients
• Perform billing responsibilities on an as-needed basis and based on available time

Electronic Billing Analyst

Full-stack Engineer

• Develop and maintain backend software systems for web crawling and automated data acquisition using Python and Playwright or related tools/libraries.
• Develop and maintain scalable data processing pipelines supporting ingestion, transformation, and storage workflows.
• Implement and maintain monitoring, alerting, and observability capabilities to ensure data quality, performance, and reliability in production environments.
• Debug and troubleshoot issues across data pipelines and database components, including production support and incident response.
• Participate in sprint ceremonies and collaborate with product and design partners.
• Perform code reviews, provide feedback to other engineers, and ensure the quality and maintainability of the codebase.
• Maintain CI/CD pipelines, infrastructure, and databases supporting these systems.

Software Engineer

Customer Success Manager

• Lead, mentor, and scale the Customer Success team
• Own and oversee the strategic health of key customer segments
• Serve as a trusted advisor to customer leadership teams
• Develop, refine, and operationalize Customer Success strategies
• Lead data-driven decision making
• Serve as the senior escalation point for complex or high-impact customer needs
• Continuously optimize the customer journey
• Drive cross-functional collaboration across Product, Sales, and Marketing
• Ensure seamless coordination across internal teams and external partners

Director of Customer Success

• Design, develop and implement software solutions utilizing Laravel, TailwindCSS, HTML, SQL and JavaScript
• Develop and maintain Laravel applications using PHP, SQL, CSS, JavaScript and related technologies
• Write and maintain unit tests and automated click tests
• Participate in sprint ceremonies, collaborate with product and design
• Debug and troubleshoot issues, including production support, across the backend, frontend, and database components of the application
• Maintain and develop components for a shared design component library
• Perform code reviews, provide feedback to other engineers, ensure quality of codebase
• Maintain CI/CD pipelines, infrastructure and databases

Senior Software Engineer

DevOps Engineer

• Design, build, and operate cloud infrastructure and platform services in Azure; plan and execute migration patterns to AWS.
• Own CI/CD and environment automation (build, test, deploy, release) to enable safe, repeatable delivery.
• Implement and evolve observability (metrics, logs, traces, alerting) to improve reliability, performance, and incident response.
• Troubleshoot and resolve production issues across cloud, networking, CI/CD, and platform services; contribute to on-call/incident practices.
• Partner cross-functionally (application, data, platform) through sprint ceremonies to define standards and uplift delivery practices.

Senior DevOps Engineer

• Design, develop and implement software solutions utilizing Laravel, TailwindCSS, HTML, SQL and JavaScript.
• Develop backend and frontend components, database schemas and models.
• Writing/maintaining tests, creating/maintaining deployment pipelines and environments.
• Respond to support issues and production bugs/outages.
• Debug and troubleshoot issues across the backend, frontend, and database components of the application.
• Maintain and develop components for a shared design component library.
• Perform code reviews, provide feedback to other engineers, ensure quality of codebase.
• Maintain CI/CD pipelines, infrastructure and databases.