Customer Support Specialist
Vonage
full-time
Posted on:
Location Type: Hybrid
Location: Wrocław • Poland
Visit company websiteExplore more
About the role
- Logging, prioritisation and escalation of support issues and requests
- Develop and maintain good working relationships with clients to promote a high level of customer service
- Resolution of 1st line support issues and requests via telephone and remote support
- Analysis of Network trace information
- Manage individual workstreams using Salesforce (CRM)
- Shift model of work
Requirements
- Excellent communications skills, written and verbal
- Very good English, written and verbal
- A positive outlook with the ability to be flexible and adaptable
- Good interpersonal skills and the ability to deal with users at all levels
- Able to operate to time-sensitive deadlines
- Management of multiple channels of activity
- Able to apply good judgement to diagnose the level of customer need
- A positive, confident and client-centric approach to work
- Experience within 1st line support (preferable Telecoms)
- Good working knowledge of Browsers, Microsoft Word and Excel
- Proven experience in troubleshooting and fault finding on networks
Benefits
- Attractive salary depending on your skills and experience
- Working with an international team in our new office in Wrocław or remotely
- Chance to work for the leading ‘Contact-Centre in the Cloud’ vendor.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
1st line supporttroubleshootingfault findingnetwork analysisSalesforce
Soft Skills
communication skillsinterpersonal skillsflexibilityadaptabilityclient-centric approachjudgementtime management