Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
Manage daily operations, including incident response and on-call coordination.
Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
Analyze SIP signaling and call flows to identify issues and implement fixes.
Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions.
Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
Strengthen our voice systems with automation, monitoring, and proactive performance improvements.
Ensure all systems align with cloud and enterprise security best practices.

Requirements

7+ years of strong technical experience (ideally managing large-scale voice operations or DevOps teams).
4+ years of experience managing engineering teams.
Knowledge of SIP stack, call flows, and voice troubleshooting.
Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience.
Proven background in on-call operations and incident management.
Solid understanding of AWS cloud platform.
Familiarity with voice security practices and compliance frameworks.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SIP signalingcall flowsSBCspolicy serversautomationmonitoringincident managementAWS

Soft Skills

leadershipmentoringcollaborationproblem-solving