Volumental

Customer Success Manager

• Own onboarding for new in-store scanner accounts. Getting stores live, staff trained, and scanning quickly.
• Monitor scanner usage and account health data, identifying underperformance early and intervening before accounts disengage.
• Visit stores in person to deepen relationships, support staff, and gather first-hand intelligence on how the product is being used.
• Collect structured customer feedback and route it to the product team in a format they can act on.
• Track account health and onboarding milestones in HubSpot and share timely updates with the Sales Manager and CCO.
• Collaborate with two CSMs in Stockholm to share playbooks and ensure seamless coverage across time zones.
• Attend key US trade shows including RIA Summit and The Running Event.