Customer Success Manager

Volumental

Customer Success Manager at Volumental overseeing onboarding and retention in North America. Managing retail accounts to enhance customer experience with AI-powered technology.

Posted 7/15/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong ability to manage multiple accounts and synthesize customer feedback for product improvement. Proficient in using HubSpot for tracking account health and onboarding milestones while fostering relationships in a B2B retail environment.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementHubSpot ProficiencyCustomer Feedback SynthesisSpanish Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessCustomer Feedback CollectionData AnalysisB2B Sales

Soft Skills

Relationship BuildingIndependent WorkCollaborationCommunication

Tools & Technologies

HubSpot

Industry Keywords

RetailField TrainingB2BTrade ShowsPhysical Hardware

About the role

Key responsibilities & impact

Own onboarding for new in-store scanner accounts. Getting stores live, staff trained, and scanning quickly.
Monitor scanner usage and account health data, identifying underperformance early and intervening before accounts disengage.
Visit stores in person to deepen relationships, support staff, and gather first-hand intelligence on how the product is being used.
Collect structured customer feedback and route it to the product team in a format they can act on.
Track account health and onboarding milestones in HubSpot and share timely updates with the Sales Manager and CCO.
Collaborate with two CSMs in Stockholm to share playbooks and ensure seamless coverage across time zones.
Attend key US trade shows including RIA Summit and The Running Event.

Requirements

What you’ll need

Has 2–5 years in a Customer Success, Account Management, or field training role post-sale, customer-facing, B2B.
Has demonstrated experience managing a high volume of accounts simultaneously and building repeatable systems to do it well.
Is comfortable working remotely and independently while staying well-connected to a distributed international team.
Is willing and able to travel regularly to retail stores across their region.
Must be based and eligible to work in the US.
Bonus: not required, but nice to have: Experience with physical hardware or technology products in a retail or B2B context.
Experience collecting and synthesising customer feedback into structured product input.
Spanish fluency.

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage
Direct collaboration with the CCO and the North America commercial team
Regular visits to our Stockholm HQ to connect with product and CS teams
Genuine ownership of a function, you will shape how CS works in the US market
A product with strong proof points and a growing enterprise customer base
An AI-forward team that gives you the tools to work smarter
Clear growth path as the team and portfolio scale