Volta Medical

Commercial Operations Manager

Volta Medical

full-time

Posted on:

Location Type: Hybrid

Location: Providence • Rhode Island • United States

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Salary

💰 $100 - $150 per year

About the role

  • Draft, review, and negotiate customer contracts and hospital purchasing agreements, against standard templates where possible.
  • Ensure all contracts align with company policies, regulatory requirements, and industry best practices.
  • Maintain a centralized contract management system to organize, track, and monitor contracts throughout their lifecycle; implement best practices to improve efficiency and reduce risk.
  • Identify contractual risks and propose mitigation strategies; escalate complex legal issues to the legal team.
  • Stay current on laws and regulations affecting the medical device industry (e.g., FDA, ISO, healthcare compliance)
  • Advise internal stakeholders on contract related legal and compliance matters
  • Collaborate with hospitals, GPOs, and health system stakeholders to support compliant contracting
  • Partner with legal, sales, finance, operations, and marketing to align on contractual matters, operational processes, and commercial strategy
  • Serve as a liaison between internal teams and external parties (purchasing, VAC committees, IT, physicians) to ensure smooth communication and issue resolution
  • Manage and optimize the end-to-end sales funnel process, from lead generation to deal closure, tracking timelines between gate-points and conversions
  • Maintain CRM systems to enhance sales productivity and performance tracking
  • Support the sales team by refining sales processes, forecasting demand, and aligning strategies with company objectives
  • Collaborate with Operations and Marketing on inventory forecasting and planning
  • Assist the VP of Sales and CFO with incentive compensation calculations against commercial performance key performance indicators (KPIs). Support Finance team with customer invoicing and accounts receivable
  • Manage shipping of product to customers, including tracking, scheduling, and communication with field teams
  • Handle quality and regulatory paperwork related to installations, maintenance activities, and product lifecycle events
  • Provide technical troubleshooting support to internal teams, helping resolve field issues and liaising with technical/engineering resources as needed
  • Partner with Operations to streamline logistics workflows and ensure compliance with US and EU shipping and product handling requirements
  • Develop and maintain dashboards and reports in CRM & FP&A platforms to measure and drive performance against KPIs
  • Use data driven analysis from CRM, FP&A & third-party platforms (eg Acuity data) to inform strategic analysis and commercial, sales targeting & pricing decision-making, together with assessment of performance and recommendation of corrective actions.
  • Provide analysis and recommendations to senior management to inform strategic decision-making

Requirements

  • Bachelor’s degree in Business Administration, Healthcare Administration, Law, Supply Chain/Operations Management, or a related field
  • Advanced degree (MBA, JD, or Master’s in Healthcare/Operations) is a plus
  • Minimum 5 years of experience in commercial operations, contracts management, or sales operations – particularly within the medical device or life sciences industry and growth SME
  • Experience managing contracts, CRM tools, and cross-functional commercial processes
  • Experience collaborating with sales, operations, finance, and legal teams in a fast-paced commercial environment
  • Hands-on experience with logistics coordination (shipping medical devices, managing documentation, working with international shipments) is preferred
  • Familiarity with FDA, ISO, and other medical device regulatory frameworks.
  • Strong understanding of contract law, healthcare compliance, and hospital contracting processes.
  • Proficiency with contract management tools, CRM systems, FP&A platforms and Microsoft Office Suite - Experience with Monday.com CRM is a plus
  • Proven experience working with hospital contracting stakeholders (purchasing, value analysis committees, IT, physicians).
  • Excellent negotiation, communication, and cross functional collaboration skills.
  • Resilience, drive and determination.
  • High attention to detail and ability to work independently, prioritizing actions, in a fast-paced commercial environment.
Benefits
  • At Volta Medical, we are convinced that diversity and inclusion are real strengths for the company. Our opportunities are open to all and we encourage you to apply!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementlogistics coordinationdata analysissales funnel managementcontract negotiationregulatory complianceperformance trackingcustomer invoicingtechnical troubleshootinginventory forecasting
Soft Skills
negotiationcommunicationcross-functional collaborationattention to detailresiliencedrivedeterminationindependent workprioritizationissue resolution
Certifications
Bachelor’s degreeMBAJDMaster’s in HealthcareMaster’s in Operations