Volta Medical

Operations

• Support the installation, configuration, validation, and deployment of Volta systems at customer sites
• Provide remote and onsite technical support for hardware, software, and connectivity issues
• Lead troubleshooting efforts for customer escalations and system performance concerns
• Coordinate corrective actions, repairs, and equipment servicing activities
• Identify, document, and escalate product complaints and quality issues to Quality Assurance
• Work with R&D on complex issue investigations and support new software releases and product improvements
• Collaborate with physicians, EP lab staff, hospital personnel, Sales, Operations, Quality, Regulatory, and R&D teams
• Coordinate distribution, removal, return, replacement, and domestic/international shipment of systems and accessories
• Maintain product traceability, inventory and asset tracking in the ERP
• Manage US inventory levels, support inventory audits, and ensure inventory accuracy
• Complete and maintain installation, maintenance, RMA, service, inventory, and customer documentation
• Ensure compliance with internal procedures and applicable regulatory requirements
• Serve as liaison between customers and internal teams, provide field feedback, and drive continuous improvement
• Support complaint investigations, technical escalations, and corrective actions

Technical Operations Specialist

Data Scientist

• Lead a multidisciplinary Data Science team and contribute to the development of innovative machine learning solutions embedded in medical devices.
• Combine scientific expertise, technical leadership and people management to drive the development of next-generation AI algorithms.
• Define and drive the Data Science roadmap in alignment with product and business priorities.
• Lead the design, development and validation of Machine Learning and Deep Learning algorithms.
• Ensure scientific excellence and promote best practices in AI research and development.
• Stay up to date with the latest advances in AI and identify opportunities to integrate new technologies into products.
• Support the definition of data strategies and contribute to the continuous improvement of data collection pipelines.
• Lead, mentor and grow a team of Data Scientists, Data Engineers and PhD researchers.
• Foster a collaborative, innovative and high-performance culture.
• Coach team members in both technical and professional development.
• Collaborate closely with Software Engineering, Clinical, Regulatory and Product teams throughout the product lifecycle.
• Ensure production-ready, maintainable and high-quality code.
• Participate in the preparation of technical documentation required for regulatory submissions.
• Represent Volta Medical at scientific conferences and technical events.
• Contribute to publications, patents and collaborations with academic partners.

Technical Operations Specialist

Lead Data Scientist