Volta Medical

Operations

• Draft, review, and negotiate customer contracts and hospital purchasing agreements, against standard templates where possible.
• Ensure all contracts align with company policies, regulatory requirements, and industry best practices.
• Maintain a centralized contract management system to organize, track, and monitor contracts throughout their lifecycle; implement best practices to improve efficiency and reduce risk.
• Identify contractual risks and propose mitigation strategies; escalate complex legal issues to the legal team.
• Stay current on laws and regulations affecting the medical device industry (e.g., FDA, ISO, healthcare compliance)
• Advise internal stakeholders on contract related legal and compliance matters
• Collaborate with hospitals, GPOs, and health system stakeholders to support compliant contracting
• Partner with legal, sales, finance, operations, and marketing to align on contractual matters, operational processes, and commercial strategy
• Serve as a liaison between internal teams and external parties (purchasing, VAC committees, IT, physicians) to ensure smooth communication and issue resolution
• Manage and optimize the end-to-end sales funnel process, from lead generation to deal closure, tracking timelines between gate-points and conversions
• Maintain CRM systems to enhance sales productivity and performance tracking
• Support the sales team by refining sales processes, forecasting demand, and aligning strategies with company objectives
• Collaborate with Operations and Marketing on inventory forecasting and planning
• Assist the VP of Sales and CFO with incentive compensation calculations against commercial performance key performance indicators (KPIs). Support Finance team with customer invoicing and accounts receivable
• Manage shipping of product to customers, including tracking, scheduling, and communication with field teams
• Handle quality and regulatory paperwork related to installations, maintenance activities, and product lifecycle events
• Provide technical troubleshooting support to internal teams, helping resolve field issues and liaising with technical/engineering resources as needed
• Partner with Operations to streamline logistics workflows and ensure compliance with US and EU shipping and product handling requirements
• Develop and maintain dashboards and reports in CRM & FP&A platforms to measure and drive performance against KPIs
• Use data driven analysis from CRM, FP&A & third-party platforms (eg Acuity data) to inform strategic analysis and commercial, sales targeting & pricing decision-making, together with assessment of performance and recommendation of corrective actions.
• Provide analysis and recommendations to senior management to inform strategic decision-making

Commercial Operations Manager