Technical Operations Specialist

Volta Medical

Technical Operations Specialist deploying and supporting Volta Medical’s AI cardiac electrophysiology systems at US hospitals. Managing field service, troubleshooting, logistics, inventory, and regulatory documentation with 35-50% travel.

Posted 8/5/2026full-timeBoston • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for cardiac medical device technologies, with a strong focus on troubleshooting, regulatory compliance, and effective collaboration with healthcare professionals. Proficient in managing inventory and logistics while ensuring high-quality service delivery in fast-paced environments.

Highest-signal resume keywords

Technical Support for Cardiac Medical DevicesTroubleshooting Complex Electromechanical SystemsQuality Management Systems (ISO 13485, FDA QSR)Customer Relationship ManagementInventory Management and ERP Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingElectromechanical SystemsSoftware-Controlled SystemsPC-Based SystemsQuality Management SystemsInventory ControlAsset TraceabilityLogistics ProcessesField Service

Soft Skills

Excellent Communication SkillsOrganizational SkillsAttention to DetailProblem-Solving SkillsRelationship Building

Tools & Technologies

ERP SystemsMedical Device TechnologiesHealthcare Technology

Industry Keywords

Biomedical EngineeringElectrical EngineeringHealthcare TechnologyLife SciencesElectrophysiologyRegulatory Compliance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support the installation, configuration, validation, and deployment of Volta systems at customer sites
Provide remote and onsite technical support for hardware, software, and connectivity issues
Lead troubleshooting efforts for customer escalations and system performance concerns
Coordinate corrective actions, repairs, and equipment servicing activities
Identify, document, and escalate product complaints and quality issues to Quality Assurance
Work with R&D on complex issue investigations and support new software releases and product improvements
Collaborate with physicians, EP lab staff, hospital personnel, Sales, Operations, Quality, Regulatory, and R&D teams
Coordinate distribution, removal, return, replacement, and domestic/international shipment of systems and accessories
Maintain product traceability, inventory and asset tracking in the ERP
Manage US inventory levels, support inventory audits, and ensure inventory accuracy
Complete and maintain installation, maintenance, RMA, service, inventory, and customer documentation
Ensure compliance with internal procedures and applicable regulatory requirements
Serve as liaison between customers and internal teams, provide field feedback, and drive continuous improvement
Support complaint investigations, technical escalations, and corrective actions

Requirements

What you’ll need

Bachelor's degree in Biomedical Engineering, Electrical Engineering, Healthcare Technology, Life Sciences, or a related technical field, or equivalent combination of education and experience
3+ years of experience providing technical support, field service, and customer-facing support for cardiac medical device technologies in hospital environments; electrophysiology experience preferred
Proficiency diagnosing and resolving complex issues across electromechanical, software-controlled, and PC-based systems
Experience working directly with physicians, EP lab staff, nurses, and other healthcare professionals
Understanding of Quality Management Systems, including ISO 13485, FDA Quality System Regulation (QSR/QMSR), and applicable medical device regulatory requirements
Strong technical troubleshooting and problem-solving skills with ability to work independently in the field
Strong understanding of electronic systems and healthcare technology
Excellent verbal and written communication skills with a customer-first mindset
Ability to build relationships with physicians, clinicians, hospital stakeholders, and internal teams
Strong organizational skills and attention to detail; ability to manage multiple priorities
Ability to balance field service responsibilities with operational and administrative requirements
Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision
Experience coordinating customer deployments, equipment logistics, or inventory management preferred
Understanding of inventory control, asset traceability, and logistics processes preferred; ERP experience a plus
Approximately 35-50% travel, including occasional international travel

Benefits

Comp & perks

Passionate colleagues that have the same goal in mind: improve patients’ lives
A corporate culture based on innovation, empowerment and collaboration
An international and multicultural environment
Prospects of ambitious evolutions with various professional development opportunities
Comprehensive benefits package including medical, dental, vision and life insurance, 401(k) with employer match, PTO and more