VOLL

Senior Corporate Travel Consultant

VOLL

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Serve corporate clients with a focus on international travel, delivering the highest quality and operational efficiency, meeting SLAs, and complying with mandatory procedures and each client's specific requirements.
  • Prepare quotes, make reservations, issue and reissue airline tickets, book hotels, car rentals and other travel services.
  • Use systems such as Sabre, NDC, E-LATAM, and others at an advanced level.
  • Provide specialized consultancy, recommending optimal routes and fares.
  • Ensure compliance with clients' travel policies.
  • Handle problem resolution and provide traveler support before, during and after trips.
  • Act quickly and decisively in travel emergencies, offering immediate support to travelers and finding efficient solutions to ensure their safety and continuity of travel.
  • Manage the end-to-end travel service and administration with high attention to detail and quality, ensuring the best possible client experience.
  • Maintain close relationships with clients and suppliers.

Requirements

  • Technical and/or university degree in Tourism, Hospitality, Business Administration or related fields.
  • Experience in customer service, quoting, booking, issuing and reissuing domestic airline tickets, domestic hotel bookings, domestic car rentals, domestic bus reservations, travel insurance, and handling domestic group flights, hotels and tours.
  • User-level knowledge of systems: car rental and airline portals, and accommodation booking platforms.
  • Proven experience in travel agencies or TMCs, with a focus on corporate service.
  • Solid knowledge and hands-on experience with GDS Sabre and online booking tools (OBT).
  • Proficiency using airline portals.
  • Advanced English or Spanish
Benefits
  • Meal/food allowance loaded on a Flash card.
  • SulAmérica medical and dental plans.
  • Total Pass.
  • Home office allowance on a Flash card.
  • Mental health support (VOLL Care).
  • Education assistance via VOLL Education.
  • Group life insurance.
  • 6-month maternity leave.
  • 20-day paternity leave (Our parental leave policy equally applies to same-sex couples).
  • Vacation entitlement after 6 months.
  • Day off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
travel service managementquote preparationreservation managementticket issuingproblem resolutioncustomer servicecompliance with travel policiestravel consultancyattention to detailexperience with domestic travel
Soft Skills
operational efficiencyclient relationship managementdecisiveness in emergenciescommunication skillsorganizational skillsattention to qualitysupportive traveler assistanceadaptabilityproblem-solvinginterpersonal skills
Certifications
Technical degree in TourismTechnical degree in HospitalityTechnical degree in Business Administration