Junior Corporate Travel Consultant
VOLL
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Job Level
About the role
- Provide customer support via Zendesk, chat, and phone, ensuring efficient and personalized service;
- Prepare quotes, make reservations, issue and reissue domestic travel services, including air, ground transportation, accommodation, and car rentals;
- Use Sabre, E‑LATAM and other systems at a user level;
- Provide immediate feedback to the corporate department regarding incidents, including compliments, complaints, and suggestions for improvement;
- Maintain and update the Help Center, ensuring accurate and up-to-date information;
- Act as a liaison between the corporate department and other departments, ensuring alignment and effective communication.
Requirements
- Technical course and/or ongoing undergraduate studies in Tourism, Hospitality, Business Administration, or related fields;
- Experience providing customer service through digital channels;
- Proficiency with Microsoft Office suite;
- Corporate travel experience preferred;
- Intermediate English preferred.
Benefits
- Meal/food allowance on Flash card;
- SulAmérica medical and dental plan;
- Total Pass;
- Home office allowance on Flash card;
- Mental health support (VOLL Care);
- Education assistance through VOLL Education;
- Group life insurance;
- 6-month maternity leave;
- 20-day paternity leave (Our parental leave policy equally applies to same-sex couples);
- Vacation starting after 6 months;
- Day off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportpreparing quotesmaking reservationsissuing travel servicesusing Sabreusing E-LATAMMicrosoft Office proficiencydigital customer service
Soft Skills
personalized serviceeffective communicationfeedback provisionliaison skills
Certifications
technical course in Tourismtechnical course in Hospitalitytechnical course in Business Administration