VOLL

Product Support Analyst – Mid-level

VOLL

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

DockerJavaScriptNode.jsNoSQLSQL

About the role

  • Investigate incidents in distributed systems, integrations, and APIs;
  • Analyze application and service logs;
  • Perform database queries (SQL and NoSQL) for diagnostics;
  • Read system code to understand flows, identify faults, and detect unexpected behaviors;
  • Assist in root cause analysis and recurrence prevention;
  • Act as Level 2 technical support for the team;
  • Read and understand existing APIs written in Node.js;
  • Debug code to identify issues;
  • Develop small applications, scripts, and internal automations to support the team;
  • Build tools that increase productivity and observability of operations;
  • Monitor implementations and changes carried out by the engineering team;
  • Develop a deep understanding of product behavior;
  • Translate technical changes into practical knowledge for the support team;
  • Create and maintain technical and operational documentation;

Requirements

  • Experience with API development;
  • Practical experience with Node.js;
  • Ability to read, understand, and debug existing code;
  • Experience troubleshooting systems and applications;
  • Ability to interpret application and integration logs;
  • Knowledge of databases (SQL and NoSQL) and query construction;
  • Solid foundation in programming logic and systems architecture;
  • Experience with microservices architecture;
  • Experience with observability tools (APM, logging, tracing, New Relic);
  • Experience with automations (scripts, bots, workflows, integrations);
  • Knowledge of containers (Docker);
  • Experience in SaaS environments;
  • Practical use of AI tools in daily work (ChatGPT, Copilot, Gemini, AI-based automations, etc.).
Benefits
  • Meal/food allowance loaded on a Flash card;
  • Sulamérica Medical and Dental plan;
  • Total Pass (transportation benefit);
  • Home office allowance on a Flash card;
  • Mental health support (VOLL Care);
  • Education assistance through VOLL Education;
  • Group life insurance;
  • 6-month maternity leave;
  • 20-day paternity leave (Our parental leave policy equally applies to same-sex couples);
  • Vacation starting after 6 months;
  • Day off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API developmentNode.jsSQLNoSQLdebuggingmicroservices architectureprogramming logicsystems architectureautomationcontainers
Soft Skills
troubleshootinganalytical skillscommunicationroot cause analysistechnical supportdocumentation