VOLL

Senior Corporate Travel Consultant

VOLL

full-time

Posted on:

Location Type: Hybrid

Location: Campo Bom • Brazil

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Job Level

Senior

About the role

  • Customer service via Zendesk, chat and phone, providing efficient and personalized support.
  • Quoting, booking, issuance and reissuance of domestic and international travel services, including air, accommodation, car rental and travel insurance.
  • Use of systems such as Sabre, E-LATAM, among others, with user-level knowledge.
  • Provide immediate feedback on incidents to the corporate department, including compliments, complaints and suggestions for improvement.
  • Maintenance and updating of the Helpcenter, ensuring accurate and up-to-date information.
  • Technical-operational support for clients and the team.
  • Participation in client meetings and internal strategic meetings.
  • Delivering platform training for clients and team members.
  • Identification and analysis of operational errors, reacting promptly to resolve them.
  • Acting as liaison between the corporate department and other departments, ensuring alignment and effective communication.
  • Efficiently use VOLL tools and systems to complete travel requests.

Requirements

  • Technical and/or higher education in Tourism, Hospitality, Business Administration or equivalent fields.
  • Knowledge of Microsoft Office.
  • Experience in customer service and handling quotes, bookings, issuance and reissuance for domestic air, domestic hotels, domestic car rentals, domestic ground transportation, travel insurance and group air/hotel/tour bookings.
  • User-level knowledge of systems: car rental companies and airlines, lodging platforms.
  • Proven experience in travel agencies or TMCs, with a focus on corporate service.
  • Solid knowledge and practical experience with Sabre (GDS) and online booking tools (OBT).
  • Proficiency in using airline portals.
  • Advanced English or Spanish.
Benefits
  • Meal/food allowance loaded on a Flash card.
  • Sulamérica Medical and Dental Plan.
  • Total Pass.
  • Home office allowance on a Flash card.
  • Mental health support (VOLL Care).
  • Education assistance through VOLL Education.
  • Group life insurance.
  • Financial consulting with our partner Leve.
  • 6 months maternity leave.
  • 30 days paternity leave (Our parental leave policy also applies equally to same-sex couples).
  • Vacation available after 6 months.
  • Day off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicequotingbookingissuancereissuanceoperational error analysisplatform trainingtravel request completionuser-level knowledge of systemsproficiency in airline portals
Soft Skills
personalized supporteffective communicationfeedback provisionteam collaborationstrategic meeting participationclient liaisonproblem-solvingattention to detailadaptabilitycustomer relationship management