Senior Campaign Manager, Customer Engagement
Volksbank Wien
full-time
Posted on:
Location Type: Hybrid
Location: Vienna • Austria
Visit company websiteExplore more
Salary
💰 €38,473 per year
Job Level
About the role
- Design, manage and implement service, business and cross-selling campaigns for existing customers
- Responsible for operational execution across all relevant channels (e.g. e-mail, mobile app, online banking, relationship managers, mailings, ATMs, landing pages)
- Collaborate with CRM Analytics to define target groups, triggers and campaign logic
- Monitor, analyze and report campaign performance for continuous optimization
- Actively participate in the introduction, development and operational support of CRM systems
- Close coordination with Sales, business units and Customer Service
Requirements
- Several years of relevant experience in campaign management, customer engagement or CRM—ideally in the banking or financial services sector
- Strong understanding of existing-customer strategy, sales-related processes and omnichannel customer communication
- Experience working with CRM systems and an affinity for data, KPIs and performance analysis
- Proven project and process management skills
- Structured, independent and solution-oriented working style
- Fluent in German and English
Benefits
- Comprehensive development: We support your growth with targeted training
- Flexible working time models: We offer solutions for every stage of life
- Diversity & equal opportunity: What matters to us is your personality
- Attractive perks as a thank-you for your commitment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
campaign managementcustomer engagementCRM systemsperformance analysisdata analysisKPI monitoringproject managementprocess managementomnichannel communicationbusiness strategy
Soft skills
structured working styleindependent working stylesolution-orientedcollaborationcommunication