Voke

Support Engineer

• Reconciliation of inventory information
• CMDB updates
• Management of approvals for asset movements
• Populating asset information for billing
• Monitoring of logical inventories
• Reports on active asset inventory

Junior Support Technician – Inventory Management

Financial Planning and Analysis

• Prepare the annual budget and rolling forecasts.
• Analyze variances between actuals, budget, forecast, and historical results.
• Build and maintain short-, medium-, and long-term financial models.
• Conduct and support profitability, cost, pricing, and margin analyses.
• Support strategic decisions through financial simulations and scenario analysis/modeling.
• Prepare reports, scenarios, and ad-hoc presentations for leadership with speed and accuracy.
• Act as the finance partner to the business units.
• Collaborate with Controllership to ensure consistency of figures and clear communication of data.

FP&A Analyst (Mid-level) – Revenue Intelligence

Recruitment

• Support posting job openings on recruitment platforms and professional networks
• Conduct initial resume screening
• Schedule interviews with candidates and hiring managers
• Conduct initial screening interviews
• Update spreadsheets and applicant tracking systems
• Support the onboarding process for new employees

Recruitment Intern

Customer Support

• Operational Cost Efficiency
• Ensure SLA Compliance
• Client Relationship Management
• Issues & Propose Out-of-Scope Solutions
• Technical Training for Teams
• First Call Resolution
• ITSM/Omnichannel

Service Desk Coordinator – Customer Support

• Reconciliation and accounting control of debts
• Accounting closing processes for debts
• Assist with debt documentation
• Support audit requests
• Support in preparation of presentation materials

Finance Analyst (Mid-level) – Debt Control

Collections

• Conduct collection actions such as filing protests, registering negative credit listings (credit bureau reporting), and issuing letters of consent.
• Ensure compliance with legal and regulatory procedures throughout the collection process.
• Engage with delinquent customers to negotiate payment terms and formalize agreements.
• Record details of negotiations and agreements in control systems.
• Make accurate entries in systems related to renegotiations and agreements reached.
• Ensure regular and accurate updates of collection information in internal records.
• Verify and ensure customers direct payments to the correct bank accounts, resolve discrepancies, and provide guidance on accepted payment methods.
• Maintain clear, professional communication with delinquent customers, providing information on payment options, answering questions, and resolving collection-related issues.
• Prepare periodic reports on collections performance, highlighting relevant analyses and proposing improvements.

Junior Collections Analyst

Analyst

• Acompanhar e monitorar requisitos legais, garantindo o atendimento à legislação aplicável.
• Atualizar e manter matrizes de requisitos legais (ambiental e segurança)
• Realizar verificações periódicas de conformidade nas unidades de São Paulo e Guarulhos
• Conduzir auditorias internas do SGI e apoiar auditorias externas de certificação
• Realizar a gestão de resíduos e controles ambientais das unidades
• Realizar análises de aspectos e impactos ambientais e propor ações preventivas
• Ministrar treinamentos relacionados ao SGI e às normas ISO 9001 e 14001
• Acompanhar planos de ação de auditorias e tratamento de não conformidades