Senior Implementation Manager
Vodori
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95,000 - $110,000 per year
Job Level
About the role
- Ensure timely project delivery for new implementations, customer expansions, data migrations, and system integrations.
- Manage internal dependencies, customer contingencies, and competing priorities to ensure customer satisfaction and drive early adoption of Vodori.
- Act as a trusted consultant, using client goals and pain points to advise on industry standards and best processes, as facilitated by Vodori’s core platform.
- Coordinate internal resources and manage external dependencies to ensure successful and on time implementations.
- Define and adhere to project schedules, managing competing priorities and mitigating risks.
- Identify and execute internal improvement opportunities to optimize the delivery of implementation and onboarding services.
Requirements
- 5-7 years of experience in SaaS vendor implementation, Professional Services project delivery, or technical implementation consulting, preferably at growth-stage start-ups.
- Past experience implementing SaaS products for enterprise-level customers with 100-1000 end users.
- Past experience managing complex projects that include data migrations and/or system integrations.
- Familiarity with business process optimization, workflow, and enterprise content management concepts.
- Strong attention to detail, organizational skills, and proficiency in project management.
- Proven ability to effectively prioritize work with strong follow-through on task completion.
- Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
- Strong written and verbal communication skills.
- Experience with common CS/PS tools such as JIRA, SharePoint, Zendesk, HubSpot, and ChurnZero.
- Knowledge of the promotional content approval process or experience in regulated industries (preferred).
- Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
Benefits
- Competitive salary
- Company bonus program or commission plan
- Stock options (that’s right, every employee owns a piece of Vodori)
- Medical, dental, vision benefits
- 401(k) and company match
- Remote work option
- 10 weeks paid family leave
- Unlimited vacation time (Yes, really!)
- Employee recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS implementationdata migrationsystem integrationbusiness process optimizationworkflow managementproject managementdata cleaningExcel
Soft skills
attention to detailorganizational skillstask prioritizationcommunication skillsstakeholder management