IoT 1st Line Service Support Technician
Vodafone
full-time
Posted on:
Location Type: Office
Location: Romania
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About the role
- Provide the maintenance of the hardware and software IT systems for Vodafone IOT customers.
- Maintains high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services.
- Continuously improves system performance and optimizes working methods already in place.
- Adapts and contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.
- Perform monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, by using available tools.
- Provide 24h/24h technical support, gathers all the required information from the customer or monitoring systems in order to solve all the hardware and software functional incidents.
- For some of the delivered solutions, modifies and adapts the existing software solutions, after validating with other technical teams, for a better performance and customer experience.
- Provide technical information to customers about service affecting events and alarms, using the agreed means of communication.
- Collaborates with other technical teams by analysing information gathered from customers and/or performance-monitoring systems and transmitting the investigation results and proposed solutions/recommendations to said teams in order to change and adapt the existing software.
- Works in compliance with the operational agreements and fulfils the key performance indicators of the service (speed, response time, error rate).
Requirements
- Minimal knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks
- Network architecture knowledge: Circuit Switch Packet Switch
- Knowledge of protocols GTP, IP
- Experience in monitoring and ticketing software
- Minimal knowledge in Linux/UNIX, CLI, any distribution.
- Fluent in both written and verbal English
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxUNIXCLIGTPIPCore Telecom Network2G3G4GNetwork architecture
Soft Skills
communicationcollaborationtroubleshootingproblem-solvingcustomer serviceadaptabilityperformance optimizationtechnical supportinformation analysisincident management