Vodafone

AI Knowledge and Content Manager

Vodafone

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • The Knowledge and Content Manager will lead the strategy, governance, and performance of content across AI-driven platforms for Vodafone and Three.
  • This role ensures structured, accurate, and high-performing content pipelines, driving self-service adoption and supporting conversational AI experiences in the evolving Agentic AI landscape.
  • The role demands a forward-thinking leader who can define the future knowledge landscape, procure and implement advanced tooling, and integrate cutting-edge AI concepts such as Retrieval-Augmented Generation (RAG), multimodal AI, and Graph RAG.
  • This individual will champion knowledge management practices in the context of AI, ensuring data quality, automation, and scalability while fostering innovation and continuous learning in a rapidly evolving industry.
  • Define and implement robust knowledge and content governance frameworks ensuring accuracy, compliance, and scalability across AI systems and LLMs.
  • Establish and maintain data quality frameworks, leveraging automation to ensure consistency and reliability.
  • Develop strategies for knowledge management in AI contexts, including RAG models, multimodal AI, and Graph RAG implementations.
  • Integrate CRM-based knowledge into AI-driven workflows to enhance personalization and customer experience.
  • Define the future state of knowledge management and procure necessary tools and platforms to support evolving AI capabilities.
  • Evaluate emerging technologies and ensure alignment with organizational goals and compliance standards.
  • Lead strategy for content ingestion and pipeline management to enable scalable AI capabilities.
  • Own Vodafone and Three Help sites, setting direction to increase self-service and optimize content usage for Sales and Service journeys.
  • Manage data structures and reporting frameworks, delivering actionable insights on content performance.
  • Lead and develop a team of specialists, fostering innovation, accountability, and cross-functional collaboration.
  • Collaborate with UX and Content Chapters across both brands to align content strategy with customer experience goals.
  • Represent Digital in cross-functional forums to advocate for content excellence and AI-driven knowledge strategies.
  • Take ownership of personal development and learning in AI and knowledge management, staying ahead of industry trends.
  • Drive continuous improvement in content lifecycle management, automation, and AI integration

Requirements

  • Proven experience in content and knowledge management, governance, and AI-driven environments.
  • Strong understanding of AI structures, LLMs, and advanced concepts such as RAG, multimodal AI, and Graph RAG.
  • Experience building and automating data quality frameworks with evidence of strong analytical skills to measure impact and identify trends.
  • Familiarity with CRM-based knowledge systems and their integration into AI workflows.
  • Leadership experience managing specialists and influencing cross-functional teams.
Benefits
  • Excellent basic salary plus bonus and Vodafone benefits
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
  • amazing learning tools
  • top-notch parental leave policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content managementknowledge managementdata quality frameworksAI structuresRAGmultimodal AIGraph RAGautomationanalyticsCRM integration
Soft Skills
leadershipcross-functional collaborationinnovationaccountabilitystrategic thinkingcommunicationteam developmentadaptabilityproblem-solvingcontinuous learning