Carrier Partner Performance Manager – VOIS
Vodafone
full-time
Posted on:
Location Type: Office
Location: Egypt
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About the role
- Monitor and manage performance of international carrier partners to ensure high‑quality service delivery.
- Analyse obligations in Master Supplier Agreements and assess compliance with service performance standards.
- Detect and investigate breaches in service‑level agreements and address non‑conformities in operational processes.
- Validate operational KPIs by reconciling supplier reports with internal performance data.
- Identify and drive improvement opportunities across internal and external supply chains to enhance customer experience.
- Maintain effective business‑critical escalation processes and ensure clear communication with internal teams.
- Develop strong working relationships with supplier counterparts and internal functional teams.
- Produce supplier performance reports and outline corrective action plans.
- Act as a subject‑matter expert for designated suppliers and markets.
- Manage progress of service credit claims and ensure alignment with contractual obligations.
Requirements
- ITIL‑certified with strong experience in supplier management.
- Skilled communicator with negotiation abilities and the capacity to influence partners.
- Adept at solving problems in complex operational environments.
- Confident in analysing both quantitative and qualitative data.
- Experienced in the international telecommunications landscape.
- Fluent in written and spoken English.
- Possess a minimum of 5 years of relevant professional experience.
- (Nice to have) Additional language proficiency, preferably Arabic.
- (Nice to have) University degree in technology or business.
Benefits
- Opportunities to collaborate with global carrier partners and cross‑functional teams.
- Exposure to telecom performance management processes at an international scale.
- Experience in shaping service‑improvement initiatives across multiple regions.
- Development of leadership, negotiation, and stakeholder‑management capabilities.
- A dynamic environment where analytical thinking and continuous improvement are highly valued.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supplier managementperformance analysisKPI validationdata reconciliationservice-level agreement compliancecorrective action planningproblem solvingdata analysis
Soft Skills
communicationnegotiationinfluencingrelationship buildingescalation management
Certifications
ITIL certification