Vodafone

Senior Network Specialist – Transmission Operations

Vodafone

full-time

Posted on:

Location Type: Office

Location: India

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Job Level

Senior

About the role

  • Monitor and prioritise fault tickets received from the first-line team, ensuring consistent progress and timely closure.
  • Perform second-level diagnostics across Transmission technologies, ensuring each issue progresses towards effective resolution.
  • Liaise with customers, internal teams, third-party providers, and external agencies to support testing and troubleshooting.
  • Manage reactive incidents and escalate to the third-line team when required.
  • Ensure adherence to SLAs, quality procedures, and operational processes.
  • Act as the primary contact for the shift team, managing volumes, assigning incidents, and offering clear plans of action.
  • Serve as a subject matter expert for tools and technologies, supporting complex tasks within the team.
  • Conduct training initiatives to close knowledge gaps and strengthen operational capability.
  • Work within a 24/7 rotational shift environment to provide continuous support.

Requirements

  • An experienced telecom professional with 5–8 years of network operations experience, preferably in a Network Operations Centre.
  • Skilled in PDH, SDH and EoSDH transmission technologies, with hands‑on knowledge of Nortel (TN1C, 1X, 4XE & 16Xe) and Marconi (OMS840, 846 & OM16XX) multiplexers.
  • Comfortable working with multiple third‑party providers and global infrastructure environments.
  • Strong in analytical thinking, problem‑solving, and decision‑making within high‑pressure scenarios.
  • An inclusive communicator, capable of engaging effectively with technical and non‑technical stakeholders.
  • Adaptable to international working environments, particularly UK and European operations.
  • Familiar with ITIL principles and telecom tools such as Remedy, Cramer and BT platforms.
Benefits
  • Opportunities to work with advanced Transmission technologies and global telecom systems.
  • Exposure to international stakeholders and complex network environments.
  • A collaborative and supportive operational environment where continuous learning is encouraged.
  • The chance to grow into deeper technical expertise or leadership roles.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network operationsPDHSDHEoSDHNortel multiplexersMarconi multiplexersanalytical thinkingproblem-solvingdecision-makingITIL principles
Soft Skills
inclusive communicatorengaging with stakeholdersadaptabilityteam managementtraining initiatives